J.D. Johnson, CIO, American National Insurance
J.D. Johnson, CIO, American National Insurance

COVER STORY

Insurers Prepare for the Worst by Strengthening Business Continuity and Disaster Recovery
While insurance ranks among the industries best prepared to handle business interruptions, carriers need to constantly adapt disaster recovery plans and technology to changing conditions.

Sidebar

Mutual of Enumclaw Has Built Potential Mt. Rainier Eruption Into Its Disaster Response
When an active volcano is right next door, business continuity/disaster recovery planning can take on a whole new dimension.

FEATURE

More Insurers Realizing Benefits of e-Payments and Remote Deposit Capture Technology
With increased broadband penetration, consumers have begun to expect electronic payment capabilities. And insurers are beginning to learn the benefits of meeting those expectations.

UPDATE

Oracle Launches Insurance Vertical Industry Division
Oracle Insurance will market a comprehensive offering of products - from core applications to pre-configured suites and integration tools to tie together both Oracle and non-Oracle solutions within an insurer's application portfolio.

CSC's Java-based POINT IN Update Marks a New Beginning
Partnership with Sun Microsystems ensures that POINT IN will be competitive player in policy administration solutions market.

CIGNA e-Learning Initiative Aims to Inform Public
CIGNA has launched a series of public-facing e-learning modules that aim to educate members and non-members on the basics of the healthcare system.

Accenture, Guidewire Claims Dismissed
Judge's ruling limits current action to patent infringement but dismissed claims could be reintroduced during discovery phase.

Colonial Life Transitions to Harmony Enrollment Platform
Starting in the first quarter of 2009, Colonial Life will conduct all volunteer benefits enrollments on its flexible, user-friendly Harmony enrollment platform.

NAMES IN THE NEWS

Jackson Named CIO at Triad
Triad Guaranty has named George Jackson as CIO, a newly created position within the company.

Harleysville's Byrne Drives Agent Ease and Efficiency
While retaining his chief architect responsibilities, Steve Byrne will drive refinements to Harleysville Insurance's agent-facing capabilities as vice president of agency and field automation technology.

FROM THE EDITOR

Tough Times Don't Have to Mean the End of Innovation in Insurance IT
Although the weak economy and global financial crisis are putting pressure on IT budgets, these tough conditions may actually drive insurance companies to pursue what would be considered innovative technology strategies.


Special Report

INDUSTRY IN CRISIS

In the Crisis's Wake, the Financial Services Industries Assess the Damage and Look to the Future
The global financial crisis already has thrown the financial services industry into turmoil. Now everyone wants to know: where to go from here, and what's in store for IT organizations?

IT Will Power Insurance Industry Response to Crisis
Insurance budgets will remain relatively stable as carriers see IT necessary not only for ongoing transformation but as a key tool for addressing crisis-related challenges such as the need for better underwriting results and improved risk management.

Plus

Credit Crisis Reshapes Banking Landscape
Wall Street disappears; divide emerges between big banks hampered by losses and community banks in the market for new technology.

As Crisis Escalated, Firms Failed to Communicate With Worried Investors
When the financial crisis escalated with the fall of Lehman Brothers, the AIG bailout and the sale of Merrill Lynch in September, firms failed their client base, according to a report.



VIRTUAL ROUNDTABLE
Online Risk: The Internet has opened up new possibilities for growth in insurance. The tradeoff, however, is in security, where insurers now have more data subject to greater privacy risk than ever before.

Online Privacy Presents a Growing Liability
Institutional ignorance represents one of the largest hurdles for insurers who need to deal with data privacy.

Cyber Attacks Can Come in Many Shapes and Sizes
Technology has allowed for growth in insurance, but it has created new risks that require a specific management plan.

Building an Enterprise Security Program Key to Managing Risks
Evaluating potential for loss and magnitude of harm helps establish risk categorization, a central piece of any insurer's security program.



CASE STUDIES

Pinnacol Improves Pricing With Valen's Predictive Analytics
Pinnacol Assurance improves its competitive position by partnering with Valen Technologies to develop a proprietary pricing model that dramatically cuts small-business premiums.

ILM Group Virtualizes Data Center With Compellent and VMware
Indianapolis-based ILM Group eliminates infrastructure inefficiencies and improves business continuity by deploying Compellent's virtualized SAN and consolidating servers with VMware's ESX.

Medmarc 'AutoMates' Processes
Network Automation's AutoMate not only eliminates babysitting batch processes but goes on to create efficiencies enterprisewide at Medmarc.