Richard Manship, VP and Chief Actuary, ICW; and Mary Boyd, SVP and Managing Director, Explorer Insurance, an ICW company.
Richard Manship, VP and Chief Actuary, ICW; and Mary Boyd, SVP and Managing Director, Explorer Insurance, an ICW Company.

IN DEPTH

Business Intelligence Makes Insurers More-Competitive Risk Managers
For most insurers, business intelligence means point solutions at best. But those carriers that weave analytics into the fabric of their organizations are equipped to drive more precision in pricing and greater profitability to the bottom line.

Overcoming Barriers to Integrated Risk Management
In a market environment where competition, globalization, market volatility and structural change are increasing, insurance companies need to manage their risks and service even better and with greater transparency.

Insurers Challenged to Adopt Business Intelligence
Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence.

Case Study: Great American Unifies Business Intelligence on IBM Cognos Platform
In consolidating systems for enterprise business intelligence, Great American discovers that demonstrating business value is critical to accelerating adoption of a single BI tool.

UPDATE

Satyam Scandal Fallout: Truth and Consequences
The Satyam scandal may be a unique case, but insurers nonetheless are likely to require greater transparency from their offshore partners, especially for business process outsourcing.

Highmark Launches Retail Initiatives
Highmark Blue Cross Blue Shield is launching two retail insurance stores in the first quarter of 2009.

Assurant's VerifyIns Site Drives Online Sales Success
Rental insurance confirmation site supports partnerships with property management companies that deliver new insurance business to Assurant Specialty Property.

Swiftcover Launches Online-Focused Marketing Campaign
With its recently launched ad campaign featuring Iggy Pop, London-based Swiftcover has built a value proposition around the convenience of the online distribution channel.

Fiserv Insurance Faces Rebranding Challenges, Opportunities
Rebranding as StoneRiver, vendor faces identity challenges but also may benefit from private ownership.

CUSTOMER SERVICE WATCH

MetLife Boosts CSR and IVR Capabilities
Competing for external recognition has helped MetLife's call center operations leadership identify the capabilities it needs in order to deliver best-in-class service.

WORKFORCE WATCH

BCBS of South Carolina Looks to Fill IT Talent Pool
Blue Cross Blue Shield of South Carolina is focusing on long-term solutions to the industry's IT talent shortage with programs aimed at high school and college students.

FROM THE EDITOR

Insurance CIOs Say Growth Is Still on the Industry's Business Agenda
The four insurance company CIOs who spoke at Celent's 2009 CIO Roundtable rated facilitating distribution and leveraging customer information among their top priorities.

ANATOMY OF A WEB SITE

Medical Mutual of Ohio's EmployerLink Redesign
Take an inside look at Medical Mutual of Ohio's redesigned EmployerLink group insurance Web site, winner of a 2008 Web Marketing Association Outstanding Web Site Award.

Check out our exclusive gallery of Medical Mutual of Ohio's award-winning site.

Virtual Roundtable Header
Green IT: Especially in turbulent economic times, "green" initiatives can be a boon to the business.

XL Capital Cuts Costs While Reducing Its Carbon Footprint
By consolidating data centers and utilizing virtualization, collaboration and other technologies, XL Capital has seen cost savings mount as its environmental impact shrinks.

Green IT Necessary in Any Economy
In an industry directly affected by climate change, green initiatives such as virtualization are crucial to American Modern Insurance's business practices.

Green IT Helps Environment and Bottom Line
Operations best practices such as moving documents to electronic formats and utilizing energy-efficient systems also reduce insurers' environmental impact.

Improved Risk Management Through Green Tech
Environmentally friendly tech enables better management of business continuity, reputational and regulatory risk.

CASE STUDIES

OneAmerica Eliminates Password Frustrations With Single Sign-On
To improve identity and access management and boost productivity, OneAmerica deploys Imprivata's OneSign single sign-on appliance.

SUA Establishes Hands-Off Data Center
Specialty Underwriters' Alliance leverages Advanced Systems Concepts' ActiveBatch solution to eliminate manual production processes and establish a 'lights out' data center.

NAMES IN THE NEWS

WellPoint Hires Andrew Lang to Lead Applications Development
Lang's responsibilities to include positioning applications development team as strategic business partner.

Zurich's Sagalow Pursues "Customer-Centric Innovation"
Former AIG executive Ty Sagalow has taken on the role of chief innovation officer for Zurich North America Commercial.