 Richard Manship, VP and Chief Actuary, ICW; and Mary Boyd, SVP and Managing Director, Explorer Insurance, an ICW Company. IN DEPTHBusiness Intelligence Makes Insurers More-Competitive Risk ManagersFor most insurers, business intelligence means point solutions at best. But those carriers that weave analytics into the fabric of their organizations are equipped to drive more precision in pricing and greater profitability to the bottom line. Overcoming Barriers to Integrated Risk Management In a market environment where competition, globalization, market volatility and structural change are increasing, insurance companies need to manage their risks and service even better and with greater transparency. Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence. Case Study: Great American Unifies Business Intelligence on IBM Cognos Platform In consolidating systems for enterprise business intelligence, Great American discovers that demonstrating business value is critical to accelerating adoption of a single BI tool. UPDATESatyam Scandal Fallout: Truth and ConsequencesThe Satyam scandal may be a unique case, but insurers nonetheless are likely to require greater transparency from their offshore partners, especially for business process outsourcing. Highmark Launches Retail Initiatives Highmark Blue Cross Blue Shield is launching two retail insurance stores in the first quarter of 2009. Assurant's VerifyIns Site Drives Online Sales Success Rental insurance confirmation site supports partnerships with property management companies that deliver new insurance business to Assurant Specialty Property. Swiftcover Launches Online-Focused Marketing Campaign With its recently launched ad campaign featuring Iggy Pop, London-based Swiftcover has built a value proposition around the convenience of the online distribution channel. Fiserv Insurance Faces Rebranding Challenges, Opportunities Rebranding as StoneRiver, vendor faces identity challenges but also may benefit from private ownership. CUSTOMER SERVICE WATCHMetLife Boosts CSR and IVR CapabilitiesCompeting for external recognition has helped MetLife's call center operations leadership identify the capabilities it needs in order to deliver best-in-class service. WORKFORCE WATCHBCBS of South Carolina Looks to Fill IT Talent PoolBlue Cross Blue Shield of South Carolina is focusing on long-term solutions to the industry's IT talent shortage with programs aimed at high school and college students. |
FROM THE EDITORInsurance CIOs Say Growth Is Still on the Industry's Business AgendaThe four insurance company CIOs who spoke at Celent's 2009 CIO Roundtable rated facilitating distribution and leveraging customer information among their top priorities. ANATOMY OF A WEB SITEMedical Mutual of Ohio's EmployerLink RedesignTake an inside look at Medical Mutual of Ohio's redesigned EmployerLink group insurance Web site, winner of a 2008 Web Marketing Association Outstanding Web Site Award. Check out our exclusive gallery of Medical Mutual of Ohio's award-winning site. 
CASE STUDIESOneAmerica Eliminates Password Frustrations With Single Sign-OnTo improve identity and access management and boost productivity, OneAmerica deploys Imprivata's OneSign single sign-on appliance. SUA Establishes Hands-Off Data Center Specialty Underwriters' Alliance leverages Advanced Systems Concepts' ActiveBatch solution to eliminate manual production processes and establish a 'lights out' data center. NAMES IN THE NEWSWellPoint Hires Andrew Lang to Lead Applications DevelopmentLang's responsibilities to include positioning applications development team as strategic business partner. Zurich's Sagalow Pursues "Customer-Centric Innovation" Former AIG executive Ty Sagalow has taken on the role of chief innovation officer for Zurich North America Commercial. |