Spending for a Sunny Day

IN DEPTH: Policy Administration Systems

Despite Downturn, Insurers Remain Committed to Core Systems Evolution
Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth as the economy emerges from the recession.

Indiana Farm Bureau Sees Java as a Bridge to New Policy Admin Technology
Tough times have made aggressive pursuit of new technologies less of a focus, and have put a premium on vendor stability.

PAS, Legacy Replacement and Honda Accords
What does maintaining a 20-year-old Honda Accord have to do with the challenges insurers face in maintaining their legacy policy administration systems?

Implementing a New Policy Administration Platform? Don't Pave the Cow Path!
Congratulations, you have made the major strategic decision to implement a new policy administration platform. Now what?

UPDATE

Traditional Rivalries Muted as Congress Deliberates Federal Insurance Regulation
The prospect of federal regulatory intervention has reignited traditional tensions, but the March 17 hearing of the Senate Banking Committee inaugurated a lengthy process wherein forces beyond the insurance industry will determine its regulatory fate.

Kentucky Farm Bureau Leverages Ike Lessons for Ice Storm
Louisville-based Kentucky Farm Bureau leverages lessons learned during Hurricane Ike to improve its disaster recovery planning -- including mass notification capabilities, remote data access and the addition of a local business recovery site in time for the Midwest ice storm of 2009.

National Dental EDI Council Girds for Real-Time Transactions and PHR Challenges
As NDEDIC's members move toward the saturation point in electronically processed standard dental transactions, the organization has begun to focus on driving real-time transactions among its participants and ensuring the participation of dental insurance stakeholders in the development of personal health records.

BCBS of Kansas City Develops Video Communications
Blue Cross Blue Shield of Kansas City aims to engage group employers, individual customers and brokers with video communications from Benefitfocus.

BCBSMN SVP and CIO Jay Levine Thrives on Change
Levine will shepherd claims modernization, user-friendly portals and improvements across the health insurer's technology infrastructure and application portfolio.

FROM THE EDITOR

AIG's Edward Liddy: Pariah or Public Servant?
I wonder if Ed Liddy misses retirement.

ANATOMY OF A WEB SITE

Jackson National Life
Jackson National Life has launched a completely redesigned Web site that seeks to meet the evolving online expectations of producers and consumers.

CUSTOMER SERVICE WATCH

In Depth: New York Life's Mobile Access Strategy
The insurer's industry-leading mobile access strategy combines a conservative 'non-iPhone' approach to content presentation with an aggressive expansion of functionality.

SOURCING WATCH

Aviva Signs $1B Contract with EDS
Aviva has signed a $1 billion, 10-year IT outsourcing contract with EDS, an HP company.

DISTRIBUTION WATCH

Lloyd's of London, IBM Look to Connect London Insurance Market
Lloyd's of London has partnered with IBM to deliver to the London insurance market a centralized messaging hub utilizing ACORD standards.

Virtual Roundtable Header
Enterprise Content Management: Insurers increasingly have to face the challenge of meeting security requirements while at the same time keeping pace with new methods of sharing and creating content.

Metadata a Key Component of Successful Content Management
By Rick Cantor, Knowledge Management Practice Manager, Chubb Commercial Insurance

Security and Privacy Critical With Content-Rich Applications
By Nicole Kealey, Group Product Marketing Manager, Financial Services, Adobe

Corporate Policies as Important as Software in Content Management
By Phil Hargrove, Insurance Technology Adviser, Vertafore


CASE STUDIES

Physicians Mutual Centralizes Customer Data
Physicians Mutual has worked with IBM to create a customer information management system.

Address Verification Solution Helps Consumers Insurance Cut Costs
Consumers Insurance cuts premium leakage, reduces operating costs and improves customer satisfaction with Experian QAS' address verification solution.

NAMES IN THE NEWS

MassMutual's Casale Transitions Into CIO Role
MassMutual's Bob Casale details his transition into the carrier's CIO role, coinciding with the retirement of his predecessor, Mike Foley.