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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond

February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?

February 22, 2012
From Paper to Digital - The Insurance Digital Self-Service Imperative

FROM THE EDITOR

Insurance & Technology's 2009 Elite 8 Strive to Lead Their Companies Beyond the Financial Crisis
The eight insurance technology executives profiled in Insurance & Technology's 11th annual Elite 8 special report welcome the opportunity to solve problems, deliver effective and innovative solutions and stretch the talents of their workforces.

The 2009 Elite 8

LEADERSHIP QUALITIES

IT Departments Challenged in a Year of Crisis and Learning
In driving senior technology executives to do more with less, the financial crisis clarified the capabilities that distinguish the most successful insurance CIOs in a rapidly changing business environment.

WATCHING WEB 2.0

Insurers Proceed on Social Media, With Caution
According to Insurance & Technology's Elite 8 technology executives, Web 2.0 and social media offer insurance companies a new and potentially more effective way to interact with agents and distributors.

CAREER MANAGEMENT

The Qualities of the Elite Insurance CIO
Executive recruiter Suzanne Fairlie discusses the qualities that make the most illustrious insurance CIOs stand out among a crowd of gifted peers.

TALENT MANAGEMENT

Secrets of IT Talent Management: Workforce Risks Worth Taking
Sometimes the less obvious candidates are the right ones when it comes to selecting your IT leadership team, says 2008 Elite 8 honoree Chuck Cornelio, EVP and chief administrative officer, Lincoln Financial Group.

YEAR IN REVIEW

Catching Up With I&T Elite 8 2008: Coping With Crisis
Even the most successful technology executives have been forced to reassess their approaches to managing IT as a result of the financial crisis. I&T finds out what some of last year's Elite 8 honorees have been up to and how their roles may have changed in the past year.

ENTERPRISE ARCHITECTURE

Fixing the Insurance Systems Ecosystem
By leveraging an enterprise architecture, insurance IT organizations can simplify their system portfolios, reducing maintenance burdens and improving development capabilities, according to 2006 Elite 8 honoree John Kellington, now SVP, ACORD.

THE 2009 ELITE 8

AXA's Kevin Murray Steals a March on Crisis
Elite 8 honoree Kevin Murray's aggressive transformation agenda at AXA Equitable has better positioned the life and annuities firm to respond to the challenges and opportunities of the post-crisis market.

Farmers Alliance Mutual Insurance's Andy Edwardson Sees IT's Mission as Enabling Better Products and Services
Elite 8 honoree Andy Edwardson,VP of Information Technology at Farmers Alliance Mutual Insurance, has led the P&C carrier's IT organization in a series of ambitions IT initiatives, including development of a service-oriented architecture and a new policy admin system.

Lori Beer Drives IT to the Next Level at Post-Merger WellPoint
Elite 8 honoree Lori Beer's tenure as CTO of WellPoint in the wake of the Anthem merger has helped position her to drive major platform consolidation and enterprise data and architecture initiatives as the insurer's CIO.

Having Stepped Up to CIO, Bob Casale Pushes Innovation at MassMutual
MassMutual's Bob Casale, an Elite 8 honoree, has stepped into the CIO role and led the carrier into the next phase of its technology modernization initiative.

Wilton Re CIO Andy Wood Focuses on the Strategic Core of IT
By conserving only strategic capabilities and ceding operational services to strategic external providers Elite 8 honoree Andy Wood has built an IT organization that maximizes speed and flexibility while minimizing cost.

Eileen Slevin Leads New York Life's Investment in the Future
Thanks to the advocacy of SVP and CIO Eileen Slevin, an Elite 8 honoree, New York Life is investing in an SOA-based infrastructure that will provide the foundation for the insurer's long-term business plans.

Mark Berthiaume Addresses the Big Picture at Chubb
The enterprise IT governance and strategy initiatives driven by Elite 8 honoree Mark Berthiaume, CIO of Chubb's Specialty and Commercial divisions, are highlights of a career transcending the limits of business lines and of IT itself.

Keith Sievers Centralizes, Modernizes IT at Unitrin
Elite 8 honoree Keith Sievers has used a mix of componentization and federalization to help streamline and modernize Unitrin's technology operations in his role as the company's shared services CIO.

IT ALIGNMENT

To Align With the Future, IT Should Align With Customers
Are insurance CIOs who aim to align IT with the business actually conceding that IT is not part of the business? Instead, asserts Bob Evans, SVP and Director, InformationWeek's Global CIO, they should align IT with the company's future: its customers.

JUST FOR FUN

(Anti-) Social Networking: I&T Imagines the Possibilities
With the growing popularity of social networking, we imagine the possible musings of a 'typical' senior insurance IT executive on 'Facespace.' LOL!

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