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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
February 22, 2012
From Paper to Digital - The Insurance Digital Self-Service Imperative
February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
February 22, 2012
From Paper to Digital - The Insurance Digital Self-Service Imperative
IN DEPTH: EASE OF USE Gerald Shields, CIO, Aflac Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing (STP). Q&A: Peggy Scott, Liberty Mutual Agency Markets Liberty Mutual Agency Markets seeks to deliver easy-to-use capabilities that feature the flexibility normally associated with a regional carrier but that are backed by the strength associated with a national brand, says Peggy Scott, assistant VP and manager of marketing information services. Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in, writes Joel Curry, COO, Experian QAS North America. UPDATE Catastrophe Risk Models Show January 12 Haiti Quake Presages Future Caribbean Earthquakes This time the insurance industry responded with charity, but the next Caribbean earthquake could require a massive claims response, given the region's seismic hazard. The New York Insurance Exchange's Second Act Will Depend on Technology Technology will play an important role in helping the recently proposed New York Insurance Exchange (NYIE) succeed, unlike its early-1980s predecessor. eHealth Enters the Online Life Insurance Space By entering the online life insurance space, eHealth, the company behind eHealthInsurance.com, may bring increased visibility -- and competition -- to the developing market. West Bend Mutual's SOA-Based Underwriting System Drives Flexibility and Increased Revenue The P&C carrier's best-of-breed automated underwriting solution leverages service-oriented architecture to support long-term profitability in small-commercial and other lines of business. CHANNEL WATCH Leading Through the Morass of Multi-Channel Marketing CIOs are integrating channels to deliver business value, says Marie Carr, Diamond Management and Technology Consultants NAMES IN THE NEWS Jackson National Life CIO Mark Clark Emphasizes Simplicity and Service Working in close partnership with operations, Jackson National Life CIO Mark Clark seeks to meet intensifying broker-dealer demands and drive 'explosive growth' while controlling costs. |
FROM THE EDITOR Insurers View Growth Pronouncements with Bemused Realism The mood at Celent's 2010 CIO Roundtable was relatively hopeful, with executives and analysts expressing cautious optimism that the insurance industry is ready to move beyond crisis and retrenchment. CARRIER CONFIDENTIAL Selective Plans Right, Builds Right and Runs Right Selective Insurance Group's IT organization supports the carrier's high-tech/high-touch approach to distributor relationships with judicious planning and a focus on execution. 
CASE STUDY Penn National Empowers Agents With Easily Customized Documents Penn National Insurance has extended its relationship with HP Exstream to deliver documents to agents in real time via the carrier's agent self-service portal. Permanent General Moves E-Mail Archiving to the Cloud Permanent General Assurance Corp. improves business continuity and reduces e-discovery risk by tapping Mimecast software-as-a-service solution for archiving, continuity and disaster recovery. REGULATION WATCH Legislative Reform Remains a Long-Term Issue for Health Insurance IT The derailment of proposed reform legislation in Washington could mean more rather than less regulation for the insurance industry. But it is unlikely to change the course of IT investment influenced by long-term reform considerations. MOBILE WATCH 1st Guard Insurance iPhone App Demonstrates Small-Carrier IT Agility 1st Guard's TRUCKER1 application for the iPhone includes claims reporting capabilities and a variety of self-service functions for customers as well as a suite of functions useful to all truckers. |
