THE POWER OF DATA
Akhil Tripathi, Harleysville Insurance
Akhil Tripathi, SVP and CIO, Harleysville Insurance

Insurers Master Data for Strategic Business Support
Insurance carriers are developing new data standards and governance structures to support business decision-making and carve out a competitive advantage.

Data Mastery Drives Access Insurance's 'Instant Access' Business Technology Platform
Access Insurance leverages real-time data in its Instant Access technology platform to inform business strategy, provide a superior customer experience and lower operational costs.

UPDATE
Senate Financial Reform Bill Mostly a Relief for Insurers
The potential for duplicative federal insurance regulation did not materialize within the Restoring American Stability Act of 2010 passed by the Senate, but concerns still remain how the final law will affect the industry after passage through the House later this year.

Report: NAIC Meeting's Emphasis on Solvency Will Drive Insurance IT Spend
The NAIC's Solvency Modernization Initiative will drive regulation that supports global regulatory transparency and necessitate risk management and reporting technology modernization, according to Deloitte.

SAP's Acquisition of Sybase Brings Strategic Synergies
SAP will help Sybase increase its penetration in the insurance market, while Sybase's mobile capabilities will open up possibilities for new ways to deliver SAP solutions to insurance carriers and their customers.

Mobile Technologies, Social Media Facilitate Insurers' Responses to Nashville Flood Claims
Social media has become another high-tech tool that carriers -- including Nationwide, Allstate and Farmers Insurance -- are using to respond to disasters, such as the May floods in the Nashville area.

NAMES IN THE NEWS
Chief Abu Ghraib Investigator George Fay Now Claims EVP at CNA
Formerly in the spotlight for his work as the Army's chief investigator of abuses at Baghdad's Abu Ghraib prison, CNA's George Fay intends to adapt the military's use of advanced IT for the carrier's claims operations.

FROM THE EDITOR
Survival of The Coolest
Why do some older brands and products become stylishly "retro" while others are branded stodgy or outdated?

SPECIAL REPORT
2010 Insurance IT Salary Survey
An exclusive 2010 InformationWeek Analytics IT salary survey breaks down the industry's compensation trends and reveals why insurance technologists are happier than their banking/securities counterparts.

CARRIER CONFIDENTIAL
New York Central Mutual Emerges From 5+ Year Tech Project
New York Central Mutual spent the better part of the last decade on a massive technology modernization project and now finds itself in a more competitive position in the marketplace.

EXECUTIVE Q&A
AXA Equitable CIO Discusses How Tech Helped Carrier Weather Economic Storm
Kevin Murray, EVP and CIO of AXA Equitable, thinks the carrier's investment in enabling technologies such as rules engines and SOA have been key to its continued strong performance during economic turmoil.

CORE SYSTEMS WATCH
Amerisafe Extends Legacy System Life With Help From FirstBest
Workers‚√ √ī comp specialist Amerisafe achieves modernized agent service without retiring aging policy administration technology.

ANALYTICS WATCH
Driving Retention and Customer Lifetime Value Through Customer Experience Management
Leveraging analytics to manage the customer experience is key to driving retention and maximizing customer lifetime value, according to Chordiant's Sabine Vanderlinden.

CASE STUDIES
SafeAuto Taps Application and Web Performance Management to Boost the Bottom Line
By leveraging Compuware application and web performance management tools to tune systems, SafeAuto Insurance reduces downtime and improves the end user experience.

SaaS Saves CareFirst $200,000 Annually With Online Enrollment
Mid-Atlantic Blue plan CareFirst improves accuracy and slashes nearly $200,000 in annual costs when its brokers begin completing enrollment tasks online using the SaaS-based platform by Benefitfocus.