MASTERING OUTSOURCING
Enrico Treglia, Wilton Re
Enrico Treglia, SVP and COO, Wilton Re

Insurers Expand Views On What Can Be Sourced Externally
Economic pressures, evolving technology and increasing comfort with partner management are combining to force insurance executives to expand their views of what can be sourced externally.

5 Hot Outsourcing Markets
While India remains a favorite destination for financial services IT outsourcing, five up-and-coming global regions are competing for business.

An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers
Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner, according to Karen Furtado, SMA Strategy Meets Action.

Executing on an Effective Location Strategy
An effective global sourcing strategy requires far more than focusing on labor rates and labor arbitrage.

CASE STUDIES
Vienna Insurance Manages SAP Implementation with CAST
The property and casualty insurer needed a solution to manage a sprawling team of developers and the code they generate across a wide range of businesses.

MMG Leverages Comparative Rating Solutions to Drive Growth
Maine Mutual Group powers growth by building out a SOA and providing its independent agent network with comparative rating engines from Vertafore, Webcetera and beyond.

NAMES IN THE NEWS
Travelers Names Madelyn Lankton Enterprise CIO, Al Lagana Head of Operations
The two executives take on roles held by Bill Bloom, Travelers CIO since 2003, operations head since 2006, who left to join outsourcing company EXL.

Futurity First's New CIO Looking at Web Services
Futurity First CIO Keith Raymond says shoring up the company's web presence is one of his top goals.

FROM THE EDITOR
What Insurers Can Learn from Barnes & Noble's Recent Struggles
As the giant bookseller learned, scale and efficiency will always provide advantages, but increasingly they are trumped by market insight and the ability to transform.

REGULATION WATCH
Congressional Hearings Unlikely to Threaten Insurers‚ Use of Credit Scoring
Property and casualty insurers have long used credit scores to help build consumers' risk profiles, a practice generally regulated at the state level. Congress recently held informational hearings on the practice, but experts don't see federal regulation of the use of insurance scores in the near future.

ANALYTICS WATCH
Robust Analytics Boost The Hartford's Direct-to-Consumer Efforts
The insurer worked with database marketing agency Merkle to develop a data and analytics framework that helped identify a wide range of profitable customers and target direct mail to them.

UPDATE
BP Faces Challenges Self-Managing Oil Spill Claims Process
The unique nature of the Deep Horizon oil spill catastrophe, combined with BP's insurance status and the government's role in overseeing the clean up of the Deep Horizon oil spill, has resulted in a complex and often troubled claims process.

Insurers Relieved but Vigilant in the Wake of Dodd-Frank Passage
The Restoring American Financial Stability Act of 2010 brings no explicit new federal insurance regulator but the potential impact of the new Federal Insurance Office on the industry remains unclear.

PHRs Gain Popularity Among Insurers
Health insurers are looking to consumer-directed online personal health records as a way to encourage members and providers to share updated healthcare information.

Patriot Risk Management Pilots iPad
Workers' comp insurer expects Apple mobile device to deliver reduced cost, ease of use and increased productivity to its field staff.

Virtual Roundtable Header
Improving Health Insurance Claims Processing: What technology platforms can help insurers process claims more quickly and accurately? What are potential areas of improvement, and how can technology address these pain points?

Cashing in on Technology Advances
By Janna Meek, Director of Integrated Provider Process Solutions, Humana

Making a Direct Connection Through Claims
By Paul Apostle, VP, Enterprise Technology Development & Innovation, Antares Management Solutions, a division of Medical Mutual of Ohio

Payer-Provider Partnerships: Creating Best Practices
By Kunal Pandya, Senior Analyst, Aite Group

Curing Claims Headaches
By Betty Otter-Nickerson, President, Healthcare Division, Sage North America