MASTERING OUTSOURCING Enrico Treglia, SVP and COO, Wilton Re Insurers Expand Views On What Can Be Sourced Externally Economic pressures, evolving technology and increasing comfort with partner management are combining to force insurance executives to expand their views of what can be sourced externally. 5 Hot Outsourcing Markets While India remains a favorite destination for financial services IT outsourcing, five up-and-coming global regions are competing for business. An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner, according to Karen Furtado, SMA Strategy Meets Action. Executing on an Effective Location Strategy An effective global sourcing strategy requires far more than focusing on labor rates and labor arbitrage. CASE STUDIES Vienna Insurance Manages SAP Implementation with CAST The property and casualty insurer needed a solution to manage a sprawling team of developers and the code they generate across a wide range of businesses. MMG Leverages Comparative Rating Solutions to Drive Growth Maine Mutual Group powers growth by building out a SOA and providing its independent agent network with comparative rating engines from Vertafore, Webcetera and beyond. NAMES IN THE NEWS Travelers Names Madelyn Lankton Enterprise CIO, Al Lagana Head of Operations The two executives take on roles held by Bill Bloom, Travelers CIO since 2003, operations head since 2006, who left to join outsourcing company EXL. Futurity First's New CIO Looking at Web Services Futurity First CIO Keith Raymond says shoring up the company's web presence is one of his top goals. |
FROM THE EDITOR What Insurers Can Learn from Barnes & Noble's Recent Struggles As the giant bookseller learned, scale and efficiency will always provide advantages, but increasingly they are trumped by market insight and the ability to transform. REGULATION WATCH Congressional Hearings Unlikely to Threaten Insurersâ Use of Credit Scoring Property and casualty insurers have long used credit scores to help build consumers' risk profiles, a practice generally regulated at the state level. Congress recently held informational hearings on the practice, but experts don't see federal regulation of the use of insurance scores in the near future. ANALYTICS WATCH Robust Analytics Boost The Hartford's Direct-to-Consumer Efforts The insurer worked with database marketing agency Merkle to develop a data and analytics framework that helped identify a wide range of profitable customers and target direct mail to them. UPDATE BP Faces Challenges Self-Managing Oil Spill Claims Process The unique nature of the Deep Horizon oil spill catastrophe, combined with BP's insurance status and the government's role in overseeing the clean up of the Deep Horizon oil spill, has resulted in a complex and often troubled claims process. Insurers Relieved but Vigilant in the Wake of Dodd-Frank Passage The Restoring American Financial Stability Act of 2010 brings no explicit new federal insurance regulator but the potential impact of the new Federal Insurance Office on the industry remains unclear. PHRs Gain Popularity Among Insurers Health insurers are looking to consumer-directed online personal health records as a way to encourage members and providers to share updated healthcare information. Patriot Risk Management Pilots iPad Workers' comp insurer expects Apple mobile device to deliver reduced cost, ease of use and increased productivity to its field staff. 
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