2011 Insurance Technology Outlook

Insurance CIOs Discuss Technology Priorities for 2011
In their increasingly strategic roles, insurance CIOs will focus on new infrastructure, novel sourcing models, increased use of analytics and workforce strategies to simultaneously drive efficiency and innovation in 2011 in a newly challenging economic and regulatory environment.

6 Hot Technologies That Will Transform the Insurance Industry in 2011
Where will insurers seek a technological edge in the coming year? Industry analysts and consultants identify the technologies that will demand carriers' attention during the coming year.

Sidebar: 5 Hot Technologies in Health Insurance
A variety of compliance concerns will shape health insurers' technology investments in 2011.

2011 Movers & Shakers for Insurance IT
With regulation, core systems and new platforms key items for insurance technology execs, here are some of the people who will shape the competitive environment in the coming year.

INDUSTRY PERSPECTIVES
Emerging Trends in Data Processing
By Scott Dixon, The Hartford
Emerging trends in data processing are offering the crisp, quick turnaround that decision makers need.

The Benefits of the Private Cloud
By Alfred Goxhaj, Philadelphia Insurance Companies
The ever-increasing demand on insurance technology systems from multiple sales channels and processing operations makes the leveraging of cloud computing a logical choice for carriers.

2011 Changes in Carriers' Sourcing Management Strategies
By Syama Sundar, Tata Consultancy Services
The coming year will see a significant shift in how the insurance industry manages its sourcing partner relationships as outsourcing becomes secondary to delivering business outcomes tied to service-level agreements.

FROM THE EDITOR
Renewal of Faith
Perhaps one of the less-noted signs of economic recovery is that inspiration appears to be back in business.

ANALYTICS WATCH
Independence Blue Cross VP Shares Advice on Building Enterprise Analytical Capabilities
Fresh from early completion of Independence Blue Cross' five-year informatics plan, Hank Vermeulen reflects on the importance of senior leadership sponsorship and looks forward to the challenges of healthcare reform.

WORKFORCE WATCH
Unum "Tech Night" Cultivates Student Interest in IT Careers
Local high school and college students learn about IT careers through interactive activities hosted by volunteers from Unum's Global Business Technology organization.

FEATURE
Insurers' Mobile Platform Wars
Consumer adoption of various smartphones, including the iPhone and BlackBerry, is forcing insurance carriers to devise strategies for developing mobile apps for multiple operating systems -- or choose one and hope it comes out on top.

UPDATE
What the 2010 Election Means for Insurance IT
GOP victories will recast the implementation of healthcare reform and likely impact privacy and security legislation.

Life Carriers Embrace Social Media to Improve Risk: Ernst & Young
Many life insurers are using social media to reach a younger market in order to balance the longevity risk of baby boomers with the low mortality risk of these younger consumers, according to research from Ernst & Young.

EVP Lori Beer Discusses Strategy of WellPoint's Enterprise Business Service Organization
The new organization, headed by former CIO Beer, unites several core business functions to coordinate services at a high level, providing strategic agility and enabling senior leaders to focus on front-end business concerns.

Plymouth Rock Revamps Website
Auto carrier uses insights gleaned from the development of its mobile site to make its traditional website more intuitive for customers and more useful for agents.

Allianz Life Selects the Accenture Life Insurance Platform
Accenture will also be Allianz's implementation partner, as part of a multi-year, multi-million dollar agreement aimed at enhancing product development capabilities and service on a single platform for Allianz's annuities business.

CASE STUDIES
QBE Optimizes Virtual Desktop Environment
Sydney-based QBE Insurance reins in its Citrix virtual desktop environment with AppSense's Environment Manager solution.

ECM Enables GASBG to Do More With Less
Great American Supplemental Benefits Group accelerates new policy application processing with Hyland Software's OnBase ECM solution.