INSURANCE TECHNOLOGY OUTLOOK 2012


COVER STORY

Insurance Companies Embrace Emerging Technologies to Support a Customer-Oriented Business Model
Members of Insurance & Technology's Reader Advisory Board report that they are embracing newer technologies -- including next-generation analytics and the cloud -- to drive a customer-oriented operational paradigm.

11 Burning Insurance Industry Questions That Will Be Answered in 2012
Insurers enter the new year facing many questions about regulation, technology trends and more. Not all the answers will emerge this year, but I&T provides clarity on some of the most pressing unknowns.

Insurance Companies Rising Tech Budgets Consume Legacy Systems
Insurers will increase their IT budgets in 2012, with an eye toward replacing legacy systems once and for all, Insurance & Technology research indicates.

Accenture's 8 Top Insurance Technology Trends for 2012
Insurers will collect, circulate, store and analyze increasing amounts of data in more efficient and more secure ways to drive deeper customer insight and an improved customer experience, according to Accenture's John Del Santo.


FEATURE

4 Ways to Ruin the Insurance Customer ExperienceCarriers talk a good game about customer experience, but there still are several things they're not doing that would help create a great insurance customer experience. I&T presents the four most important mistakes carriers must avoid in order to keep their customers happy.


2011 EXECUTIVE SUMMIT

Redefining the Insurance Leadership Challenge: I&T's 2011 Executive Summit Report
Insurance & Technology's 2011 Executive Summit explored new (and not-so-new) strategies for driving growth and optimizing resources.


NAMES IN THE NEWS

New Allianz Life CIO Jeff Palm Seeks to Improve IT's Value Proposition
CIO Jeff Palm will look to deliver value to the business as he leads Allianz Life's policy admin system replacement and shapes the company's technology organization for the future.

FROM THE EDITOR

Insurance 2012 IT Spending Projections Indicate Exuberance -- and Caution
Insurance IT investment projections indicate that budgets will be bigger, but spending will be devoted both to the 'old' (core systems) and to the 'new' (customer experience, mobile, etc.).


UPDATE

The Return of Insurity: Analysts React
The acquisition of LexisNexis' insurance software business by Genstar Capital will benefit insurance carrier customers while clarifying LexisNexiss insurance-related business and delivering a cautionary message to companies ambitious to enter the insurance software market.

CUNA Mutual Charts Desktop and Mobile Device Strategy to 'IT Personas'
Overruling conventional wisdom on platform standardization, CUNA Mutual has implemented a choice model for mobile computing and is matching corporate devices to 18 distinct user types within the enterprise.

Inside John Hancock's iPad App Design Contest
With morale low following the financial crisis, CIO Allan Hackney and his team kicked off an employee competition to design apps for the recently released iPad -- and got more results than they expected.

Cyber Attacks Increasingly Focused at Individual Users: Ernst & Young
The 'human being is the perimeter,' E&Y experts say, as attackers aim to take advantage of individual users' behavior to gain footholds in corporate networks.


VIRTUAL ROUNDTABLE

Catastrophe Claims: Hard Lessons From Brutal 2011
Insurers learned some hard lessons from a brutal catastrophe season that are shaping current best practices in claims response.