BUILDING THE NEXT-GEN INSURANCE IT WORKFORCE


The Top 11 Schools for Insurance Technology Talent

COVER STORIES

The Top 11 Schools for Insurance Technology Talent
To fill the tech talent pipeline, insurers are developing collaborative relationships with educational institutions and touting the opportunities for IT professionals in the insurance industry. Here are some of the schools that industry experts consider the best sources for building the next-gen insurance IT workforce.

Insurers Gain Productivity, Improved Service and a Modern Work Environment Through Workforce Optimization Initiatives
Workforce optimization technologies provide insurance companies with business agility and transparency into their processes, powering greater efficiency and productivity as well as a more engaging work environment.

Employment Outlook Continues to Improve for Insurance Technology Sector
Hiring in the insurance technology sector is showing signs of life, and compensation for insurance IT staff is trending upward. But pay for IT managers is sliding.

How to Manage Millennials: Harnessing Their Adaptability, Flexibility and Connectivity
Millennials have gotten a bad rap as poor performing, high-maintenance employees. But they can bring a lot of value to the IT workforce -- if managers know how to connect with them (literally and figuratively).

Jackson National Teaches Recruiters, Colleges and Technology Professionals the Value of Working in Financial Services IT
Jackson National Life maintains a training and internship pipeline while engaging recruiters and educational institutions to attract outstanding technology professionals to the company's IT organization.

12 Core Competencies to Help Insurance Companies Close the IT Skills Gap
Developing the 21st century IT workforce requires insurance companies to not only integrate business and technology strategies, but also to rethink insurance IT professionals' core competencies.


FEATURE

Usage-Based Insurance: 5 Reasons This Is the Year
Telematics-powered, usage-based auto insurance has been slow to get off the ground. But industry observers insist it finally is poised for a meteoric rise.


CASE STUDY

A Great Call: Western & Southern Saves $220,000 Annually
By replacing legacy call center systems with an integrated communications suite by Interactive Intelligence, Western & Southern Life Insurance gains a host of modern capabilities while significantly reducing costs.

EDITOR'S NOTE

How Insurance Companies Can Attract Top IT Talent
It is getting harder for insurance IT organizations to attract the best and brightest technology talent, but there is no need to concede to other industries.


UPDATE

Rules Gone Wild: The Growing Need to Get Business Rules Under Control
A world of rules-driven automation and decision-making requires more robust, and perhaps more insurance industry-specific rules governance discipline and technology.

How Allstate Shed Stodgy Reputation in Favor of Innovation
Changing the culture of the insurer was a challenge worth taking on, executives said -- and social media helped.

Next-Gen Mobile Strategies Become Table Stakes Quickly
So how can insurers ensure that they aren't developing today's equivalent of a WAP site? Increasingly, they're working with vendors who have expertise in the entire mobile ecosystem and provide development platforms that work across the major operating systems.

Q&A: Great-West Life Crafts Mobile Service Solutions for Group Benefit Customers and Plan Members
Brad Fedorchuk, VP, Group Marketing, talks about the opportunities and challenges of mobility, and how Great-West Life has created a strategy to complement its existing online and and call center capabilities.


UNDERWRITING WATCH

How to Implement High-Performance Underwriting With Lower IT Investment Risk
Four functional imperatives underlie desktop underwriting solutions that consolidate multiple sources for risk evaluation, liberating underwriters from administrative tasks for higher-value work, and enabling reduced loss ratios and higher profit margins.


POLICY ADMIN WATCH

3 Reasons a PAS Gamble Paid Off For Capitol
Troy Lethem, who runs information systems for the Middleton, Wisc.-based commercial lines carrier, tells Insurance & Technology why its implementation of OneShield Dragon was worth the leap of faith.


NAMES IN THE NEWS

FCCI CIO Paul Ayoub Supports Aggressive Growth Goals
New FCCI CIO Paul Ayoub will focus on agent-facing capabilities in support of aggressive growth goals, including expansion into new states in commercial lines and workers' compensation.