Bill Bloom has left his position as CIO of Travelers (Hartford) to join New York-based outsourcing and transformation services provider EXL in the newly created role of executive vice president, global client services. According to an EXL statement, Bloom's new position will be directed at facilitating a rapid growth phase based on focusing on customer satisfaction and customer centricity. Bloom will will lead all of EXL's client-facing functions in a unified fashion including sales and marketing, strategic account management, and transformation services, according to the statement.
Bloom was executive vice president, insurance operations and IT, responsible for policyholder and agency services as well as technology across the enterprise. He joined Travelers in 2003 as CIO and 2006 he took on the additional responsibility of insurance operations which includes Travelers' service centers, underwriting support and policy processing, agency operations, and billing. Bloom joined Travelers from Accenture, where he was a Partner in the consulting firm's financial services practice, focusing on large insurance and banking clients.
"Bill is an extremely important addition to EXL's executive leadership team and we are thrilled to be able to welcome someone with his industry reputation and experience to our management group," comments Rohit Kapoor, president and CEO, EXL. "Bill will be instrumental in accelerating growth in our core industry vertical focus areas and provide the executive leadership to allow engagement with our clients at a strategic level. With a deep background as a user of outsourcing services as well as many years of experience as a service provider, Bill has a keen understanding of the issues facing the BPO industry and is a proven leader.
Bloom, a former client of EXL expressed excitement at joining the company at a time of opportunity for significant growth. "I have seen EXL flourish from the perspective of a client of the company for the past five years and I have been most impressed with EXL's commitment to a culture that values the development of deep industry expertise and exceptional client service," he says. "I consider myself fortunate to be joining such a strong leadership team to help further establish EXL as a clear leader in global outsourcing. I am delighted to be able to bring our solutions to EXL's client base and bring an industry-leading level of client focus and service to all of our relationships."
At press time Travelers had not responded to a question about who would succeed Bloom as the insurer's CIO.