August 21, 2009

Our favorite insurance technology-related blog posts from around the Web (August 16-22, 2009):Customer Experiences Need Work Across Channels

Forrester Research's Bruce Temkin writes about a recent study on multi-channel customer experience (which prominently featured the auto insurance industry). "We examined scenarios that included interactions online, with call centers, via email, and through IVR systems," Temkin writes, adding that there is much room for improvement across the board. ---

BPO/VICO - Virtualized Insurance Company Operations

Novarica invents a new industry term: VICO (virtualized insurance company operations). Just what insurance technology needs...more acronyms. ---

Looking for iPhone 3G Insurance? You're Not Alone

This isn't an insurance technology post, but rather a technology insurance post. Robert Lewis of the InsWeb Insurance Blog writes about the different options available to consumers looking to insure their high-end mobile devices. ---