Insurance IT Budgets to Remain Flat in 2013

Insurance & Technology research also finds more investment in customer-experience related technologies at insurance companies.
By Nathan Golia
November 09, 2012

The Customer Has Never Been More Right

By and large, insurers indicate that pleasing their customer is a very top priority. Almost 70% said that customer experience was among their top priorities or priority No. 1.

[ Customer Experience, Analytics and Cloud Will Drive Insurance Industry Growth — I&T Summit Panel ]



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