Insurance IT Budgets to Remain Flat in 2013

Insurance & Technology research also finds more investment in customer-experience related technologies at insurance companies.
November 09, 2012


Who Is The Most Important Customer?

While insurers said web presence was their most important area of customer-experience focused investment, agent capabilities came in second. Many insurers have told I&T that they see the agent as their customer, and by pleasing them, their end customer has a better experience as well.

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