Insurance & Technology Top 10 Stories of 2013

The most popular stories on insurancetech.com reveal an industry focused on using next-generation technologies to improve customer interaction, claims response, fraud detection and more.
January 02, 2014


Insurance's sleepy reputation was all but wiped out in 2013 as companies launched innovative initiatives using next-generation technologies and observers commented on the industry's potential for technology leadership in the coming years. The most popular stories we ran this year reflected this reality.


10. 6 Characteristics of an Insurance Digital Enterprise

Author: Anthony O' Donnell
Posted: February 22, 2013

Summary: Modern insurance businesses had recently shifted from systems of record to systems of engagement, a strategy that places more focus on effectiveness than efficiency. With these models, customer experience is multi-channel and based on collaboration. Big data, mobility, and cloud are all big drivers in systems of engagement.

[ Read the full story. ]

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