The mobilization of adjusters is a major part of the conversation at this year’s IASA conference in Indianapolis. While insurers and policyholders remain the target for many new and developing mobile apps, more insurance companies are creating tools for employees in the field.
Software provider StoneRiver currently has an adjuster-focused claims tool in beta mode. “That seems to be a hot ticket right now,” said Boyd Fittes, VP of Product Management at StoneRiver, of improving mobile capabilities for adjusters.
The company is prioritizing offline functions such as enabling adjusters to capture pictures and videos in the field then send them when Internet connectivity is available. While the app can be used in any situation, the goal is to ease the burden of data entry after disasters occur and help adjusters more quickly identify property, take information, turn around payments and provide a higher level of service to affected policyholders.
StoneRiver also has a consumer offering in development. It works with clients to design each app according to the persona of its user. Agents, for example, typically use tablets in the field and require the ability to handle vast amounts of data. Consumers are more likely to use smartphones for bill payment, claim status updates and access to insurance cards.
EIS Group, Inc., formerly known as Exigen Insurance Solutions, also highlighted its focus on adjuster tools with its newly-debuted Mobile Field Adjuster App, an extension of its EIS Suite. The app is designed to improve productivity and automate the claims process by helping adjusters manage and receive tasks, send automated reports, and attach photos, videos, voice notes and other documents.
The adjuster app premiered alongside EIS Group’s Mobile Self-Service App, which is geared towards consumers. Both apps are part of a larger mobility focus at EIS Group, which also introduced mobile capabilities to its suite including ClaimCore, PolicyCore, CustomerCore and BillingCore.