April 18, 2014

Reflecting an industry trend toward offering more services than just insurance to high-value customers, The Hanover has developed online training courses for its customers that are organizations serving children, the disabled, or the elderly.

Developed by its risk solutions team, the company provides free online access to a library of short, informative courses related to child abuse and neglect, bullying prevention, mandated reporter responsibilities, and screening of employees and volunteers.

"We are committed to providing world class, distinctive services to support the customers of our agent partners," said Scott Grieco, president of middle market at The Hanover, in a statement. "We understand how important it is for human services organizations to provide great training and quality programs for their employees and volunteers. Our risk solutions team has developed comprehensive tools that provide access to a broad range of training in the most effective and efficient way possible."

The idea, the company says, comes out of a greater strategy within the organization to help customers with limited budgets meet requirements by offering value-added services.

[Why The Hanover expects direct buyers to return to agents]

ABOUT THE AUTHOR
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, ...