re: Improving Customer Experience In Insurance: It's Not Just About Technology
You hit it on the head. Insurers need to think about experience & service not like insurers (although of course there are legal & compliance considerations that must always be addressed), but more like Amazon, Union Square Cafe, Jet Blue or any other entity that excels in this space. Banks already are learning this lesson as they are facing a new era of potential disintermediation from Google, Walmart, Paypal, et al. Thanks for the feedback.