Comments
Improving Customer Experience In Insurance: It's Not Just About Technology
Newest First  |  Oldest First  |  Threaded View
Byurcan
50%
50%
Byurcan,
User Rank: Author
10/3/2013 | 1:24:20 PM
re: Improving Customer Experience In Insurance: It's Not Just About Technology
In all different aspects of business, companies of all kinds are realizing they need to be more like Amazon etc., that this is what consumers expect. Some industries, insurance perhaps being one of them, are a little slower to get to that point, but eventually all industries will.
Greg MacSweeney
50%
50%
Greg MacSweeney,
User Rank: Apprentice
10/3/2013 | 12:31:47 PM
re: Improving Customer Experience In Insurance: It's Not Just About Technology
Exactly. I've yet to see an insurance company, or other financial services player, offer a similar experience to Amazon. They aren't even close.
KBurger
50%
50%
KBurger,
User Rank: Author
10/3/2013 | 1:53:41 AM
re: Improving Customer Experience In Insurance: It's Not Just About Technology
You hit it on the head. Insurers need to think about experience & service not like insurers (although of course there are legal & compliance considerations that must always be addressed), but more like Amazon, Union Square Cafe, Jet Blue or any other entity that excels in this space. Banks already are learning this lesson as they are facing a new era of potential disintermediation from Google, Walmart, Paypal, et al. Thanks for the feedback.
Tim Attia
50%
50%
Tim Attia,
User Rank: Apprentice
10/2/2013 | 11:05:09 PM
re: Improving Customer Experience In Insurance: It's Not Just About Technology
Good to see some discussion on customer experience. I don't believe it is any more difficult to impress customers in insurance than in other industries. Our experience is that it is actually easier. A company first has to be willing to take a long term view. Proactively delighting customers earns trust, which earns more business from those customers, even in new business arenas. Technology then becomes a key enabler. Could you imagine the experience if Amazon sold insurance?
Tim Attia
50%
50%
Tim Attia,
User Rank: Apprentice
10/2/2013 | 10:26:24 PM
re: Improving Customer Experience In Insurance: It's Not Just About Technology
Good to see


Register for Insurance & Technology Newsletters
White Papers
Current Issue
Insurance & Technology Digital Issue
Innovation? Check. Core modernization? Check. Security? Check. Today's insurance IT challenges don't stump this year's Elite 8.
Slideshows
Video