How to avoid being in reaction mode?
Frank, I think you have hit the nail on the head regarding how jargon, buzzwords and management consulting hot topics often can distract managers from urgent deliverables and customer service priorities. But I think many insurance companies still face some serious challenges around, how to gain competitive advantage versus being in reaction mode. For example, I'm sure there are many companies that are scrambling to try to figure out where they fit into a digital business environment, where some thoughtful R&D and planning a few years ago might have put them in a more competitive position today. I guess it requires balance, objectivity & honesty and an ability to know when the buzzword emperor isn't wearing any clothes.