News

10:37 AM
Connect Directly
Facebook
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%

MetLife Banks on Microsoft Office for Process Efficiency

The company says that an efficient platform for communication among its global employees will allow it to invest and focus on customer-centricity.

Looking for a platform that can be used globally to manage customer interactions, MetLife has begun deployment of Microsoft Office 365 to 64,000 employees and expects to have Office 365 fully implemented by November, according to the companies.

SVP and CTO Jim O'Donnell says that the cost savings from implementing an efficient communication platform allow MetLife to reinvest in other critical technologies.

"As we expand our global presence, we had to start thinking differently about how to get things done more quickly while still putting our customers first. This absolutely affected the way we evaluated our previous technology investments," he says. "Getting all of our global employees onto one standardized platform helps us collaborate more effectively and efficiently. In turn, we can ensure the customer experience is as smooth and consistent as possible."

Unifying business units in different geographic regions is a major focus for MetLife. The company recently ran a big data event in New York featuring 80 global employees and technology partners with the goal of getting everyone on the same page with regard to analytics.

"The opportunity to take advantage of Outlook and the other tools included in the Office 365 suite will ultimately help us mitigate the time and distance factors that can be detrimental to customer service. Office 365 supports and enables our strategy of customer-centricity," O'Donnell added.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Nathan Golia
50%
50%
Nathan Golia,
User Rank: Author
10/22/2013 | 8:11:39 PM
re: MetLife Banks on Microsoft Office for Process Efficiency
I definitely plan on doing that. it could say as much about Microsoft as much as MetLife Gă÷ if Office is successful in modernizing interactions among staff to the point where it, as Bryan says, attracts the best and brightest young workers, that would be a nice feather in the cap for them as well.
Byurcan
50%
50%
Byurcan,
User Rank: Author
10/22/2013 | 2:51:06 PM
re: MetLife Banks on Microsoft Office for Process Efficiency
I did a story earlier this year on financial services co's using internal social tools, and several people told me one primary function of them is to attract Gen y workers, who expect to have social media-esque tools at work as well as for personal use. Often, firms also use them to onboard new employees and get them familiar with company culture.
Greg MacSweeney
50%
50%
Greg MacSweeney,
User Rank: Apprentice
10/22/2013 | 12:26:19 PM
re: MetLife Banks on Microsoft Office for Process Efficiency
Moving 64k MetLife employees to Office 365 is a big move, both for MetLife and for Microsoft. The social tools in Office 365 could be powerful for a large enterprise, but I wonder how MetLife is planning to use them? Circling back to MetLife in mid 2014 to discuss the rollout of Office 365 could make for a nice follow up.
Byurcan
50%
50%
Byurcan,
User Rank: Author
10/21/2013 | 11:34:39 PM
re: MetLife Banks on Microsoft Office for Process Efficiency
Office 365 also has a social media component, MS purchased a company (I can't remember the name now) in 2012 that provided internal social platforms for corporations, and MS added the service into 365.
Register for Insurance & Technology Newsletters
White Papers
Current Issue
Slideshows
Video