
 |
Sustainable Innovation through Web Services:
Closing the Gap between Business and Technology
Historically, insurers have considered their business and technology functions as two distinct entities, with each operating in their own areas. In the majority of today's insurance companies, this gap is growing increasingly wider. Closing the gap and developing a unified view of business processes linked by Web services and standards is essential for insurers that are interested in achieving and sustaining significant future growth.
- March 9, 2004, Chicago
The Insurance Value Chain: Driving Process Improvement in Underwriting and Claims Management
- April 13, 2004, New York City
The Insurance Value Chain: Driving Process Improvement in Wealth Management and Point of Sale
 
Chicago Forum, March 9, 2004
| 8:00am - 9:00am |
Registration & Breakfast |
| 9:00am - 10:00am |
Industry Perspectives on Alignment of Business & IT
Industry Overview
Kimberly Harris, Insurance Research Director, Gartner Group
If you'd like a copy of Kimberly Harris' presentation on Industry Perspectives on Alignment of Business & IT, please contact her at: Kimberly.Harris@gartner.com
Challenges & Innovation
Dennis Maroney, Managing Director, Insurance Industry, Microsoft
Download this presentation in Acrobat PDF or Microsoft Power Point format
|
| 10:00am - 10:40am |
Business Process Change Driven by Web Services
Capturing Market Share via Ease of Doing Business
Jane Koppenheffer, CIO and VP, Information Technology, Penn National Insurance
Download this presentation in Acrobat PDF or Microsoft Power Point format
|
| 10:40am - 11:00am |
Networking Break |
| 11:00am - 11:40am |
Creating the New Claims Supply Chain to Reduce Expenses and Improve Customer Satisfaction
Patrick Burnett, Home Office Claims Manager, Farmers Insurance
|
| 11:40am - 12:30pm |
Panel Discussion: Navigating the Challenges of Business & IT Alignment
Patrick Burnett, Home Office Claims Manager, Farmers Insurance
Ron Dudley, VP, Technology, ACORD
Kimberly Harris, Insurance Research Director, Gartner Group
Jane Koppenheffer, CIO and VP, Information Technology, Penn National Insurance
Dennis Maroney, Managing Director, Insurance Industry, Financial Services Group, Microsoft
Frank Sentner, Director, Strategic Technology, Council of Insurance Agents and Brokers
MODERATED BY
Kathy Burger, Editorial Director, Insurance & Technology
|
| 12:15pm - 2:00pm |
Networking Lunch
Review of Insurance Value Chain Partner Solutions
|
| 2:00pm |
Forum Concludes |
April 13, 2004 * New York City
| 8:00am - 9:00am |
Registration & Breakfast |
| 9:00am - 10:00am |
Industry Perspectives on alignment of Business & IT
Industry Overview
Kimberly Harris, Insurance Research Director, Gartner Group
If you'd like a copy of Kimberly Harris' presentation on Industry Perspectives on Alignment of Business & IT, please contact her at: Kimberly.Harris@gartner.com
Challenges & Innovation
Dennis Maroney, Managing Director, Insurance Industry, Financial Services Group, Microsoft
Download this presentation in Acrobat PDF or Microsoft Power Point format
|
| 10:00am - 10:40am |
Creating a Wealth Management Strategy for Growth and Customer Retention
Peter Ahrens, VP, Brokerage Division, HSBC Bank USA
If you'd like a copy of Peter Ahrens' presentation on Creating a Wealth Management Strategy for Growth and Customer Retention, please contact him at: peter.w.ahrens@us.hsbc.com
|
| 10:40am - 11:00am |
Networking Break |
| 11:00am - 11:20pm |
Mainstreaming Insurance
John Ziambras, VP, Distribution Services, DTCC
If you'd like a copy of John Ziambras' presentation on Mainstreaming Insurance, please contact him at: jziambras@dtcc.com
|
| 11:20am - 12:15pm |
Panel Discussion: Navigating the Challenges of Business & IT Alignment
PANELISTS
Kimberly Harris, Insurance Research Director, Gartner Group
Dennis Maroney, Managing Director, Insurance Industry, Financial Services Group, Microsoft
John Ziambras, VP, Distribution Services, DTCC
Peter Ahrens, VP, Brokerage Division, HSBC Bank USA
Ron Dudley, VP, Technology, ACORD
Frank Sentner, Director, Strategic Technology, Council of Insurance Agents and Brokers (CIAB)
MODERATOR
Kathy Burger, Editorial Director, Insurance & Technology
|
| 12:15pm - 2:00pm |
Networking Lunch
Review of Insurance Value Chain Partner Solutions
|
| 2:00pm |
Forum Concludes |
|  |
|


AMS-Rackley
Applied Systems, Inc.
Bluebook
Duck Creek Technologies
InsTec
Insurity
Mastek
ProcessClaims
Riskclick, Inc
Visibillity, Inc.
Wildnet
Xdimensional
Technologies, Inc.
Applied Systems, Inc.
Blue Frog Solutions
Bluebook International
DSPA
Duck Creek Technology
Impact Technologies
Insurity
Mastek
ProcessClaims
Visibillity
XDimensional Technologies, Inc.
|
|