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Mutual Benefit Group Selects Accenture for Claims

The regional P&C carrier hopes to improve customer service.

Huntingdon, Pa.-based Mutual Benefit Group will replace its legacy claims system with New York-based Accenture's Claim Components. The company already uses Accenture Duck Creek for policy administration, and has also licensed Accenture Duck Creek billing software to apply analytics to integrated policy, claims and account payment data.

“We see great value in implementing Accenture’s suite of property and casualty software,” says Rick Laabs, CIO of Mutual Benefit Group, in a statement. “It will allow us to take advantage of the configurability of our policy, billing and claims solutions, leverage integrated data and move towards a single view of our customer.”

As a regional carrier, a top-notch claims experience is key to Mutual Benefit's value proposition, says VP of claims Mark Russell.

[Read Accenture's Michael Costonis' take on what makes a successful customer-facing claims strategy.]

“Claims management is a key driver in customer satisfaction, and providing quality products supported by superior claims service is part of our core mission,” he said in a statement. “Accenture Claim Components will give adjusters greater control over business processes and customer information, and will enable us to more efficiently manage our claims handling. The solution has the depth and breadth of functionality that will give a company of our size a competitive advantage."

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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