Upcoming Online Events

How to Create a Secure Cloud Strategy for Financial Services Firms
Sponsor: Level 3

Financial Services organizations migrating applications to the cloud are looking for ways to preserve user experience; ensure the security of applications and data in the cloud; and select the best network solution that can scale with business demand. Register for this webinar to learn about the important role network connectivity plays in ensuring security, performance and reliability in the cloud.
Tuesday, April 29, 2014 - 10:00AM PT / 12:00PM CT / 1:00PM ET    Duration: 60 minutes
The Greater Good: Fraud Detection In The Service Of Genuine Customers
Insurance & Technology

At this webinar hosted by Insurance & Technology and BAE Systems Applied Intelligence, you’ll learn how effective counter-fraud technology simultaneously and visibly provides protection for genuine claimants, deters would-be exaggerators, and safeguards against hardened fraudsters. We’ll discuss what goes into a successful approach to claims fraud that enables insurers to take a more effective approach to fraud – and help transform public perception of it.

Sponsor: BAE Systems

Wednesday, April 30, 2014 - 10:00AM PT / 12:00PM CT / 1:00PM ET    Duration: 60 minutes


Online Events Archive

Collaboration: A Critical Factor in Customer Experience Strategies
Sponsor: Interactive Intelligence

There's a lot of buzz in the insurance industry around the concept of customer experience. But insurers working to enhance experience for policyholders and distributors often overlook the role that collaboration plays in this kind of initiative. Collaboration isn't just about productivity - it is key to the kind of innovation around channels, communications and processes that shape the customer experience. However, collaboration continues to be an elusive goal for many insurance companies since it encompasses a range of technologies and practices.

  • Defining collaboration and creating a culture of collaboration and innovation.
  • Understanding the multiple dimensions of collaboration: content, process, communications.
  • Identifying the critical technologies that enable collaboration.
  • Leveraging existing investments in contact centers and other communications systems to improve collaboration.

At this one-hour webcast hosted by Insurance & Technology and Interactive Intelligence, SMA partner Mark Breading will reveal five action steps that can help insurers build a strong collaboration platform and reap the business benefits of collaboration. Learn about the connection between collaboration and customer experience and how to integrate the critical technologies into your business operations.


March 13, 2014
Simplify and Win: Beat Insurance Competition with Speed-to-Market
Join Insurance & Technology senior editor Nathan Golia and Strategy Meets Action's Karen Furtado, to help you uncover:
  • Why the conversation around product development is so important
  • Key insurance product development challenges
  • Opportunities to improve throughout the development cycle
  • Strategies to manage regulatory content across states and lines of business

February 27, 2014
Leveraging Claims Data to Boost Performance with Next-Gen Business Intelligence & Analytics
Register for this webinar to better:
  • Understand the business case for BI tools, and how to maximize your investment
  • Build on insights for resource and workflow optimization so costly claims exceptions, such as those with a high risk for fraud or litigation, are managed more effectively
  • See how data cubes and power views pre-aggregate and analyze data in multiple dimensions, strengthening your ability to “slice and dice” information with accelerated speed and performa
  • Operationalize loss trends through business rules, which help to facilitate proactive management and loss-control strategies

February 25, 2014
The Affordable Care Act: New Tech Strategies for a New Healthcare Market
Attend this webinar to learn how SMAC provides capabilities to address a variety of ACA-related mandates including:

  • Leveraging ICD-10 compliance as a source of big data, enabling more effective analysis of disease symptoms, diagnoses and procedures, resulting in improved outcomes
  • Improving actuarial models tied to costs
  • Tapping big data to develop tailored incentive programs to encourage and reward positive behavior, and to connect with member populations on an individual level
  • Using social media to encourage, incentivize and motivate customers into adopting healthier lifestyles
  • Transforming the smartphone into a delivery channel and data collection device

February 20, 2014
The Digital Customer Experience: How Insurers Can Drive Growth in 2014
Seeking improvements in customer insight, performance and efficiency, insurers have been striving for years to digitize various aspects of their operations

Now, with the disruptive forces of mobility, big data and analytics, social media, digitization of the insurance business is becoming pervasive and has the potential to help insurers boost revenues, control operational costs and enable improved cross-selling and retention

Register for this webinar to discover how you can:

  • Reduce time to market for new products and functionality.
  • Provide a consistent and personalized experience across all channels.
  • Improve agent, underwriter and CSR productivity.
  • Enhance brand promotion, communications and perception.
  • Increase sales leads and policy renewal.

Join experts from Celent, Insurance & Technology, and HCL, to learn how you can create an end-to-end digital program that can propel growth and improve market leadership

January 23, 2014
How to Transform Paper Insurance Documents into Digital Data

An Insurance &Technology Webinar

Register for this webinar to discover real-life use cases and how these customers have transformed their business model with distributed imaging.

Attend this webinar to learn how to:

  • Document capture at the point of creation – regardless of format (paper, digital, photos, etc.)
  • Improve processes – using the tools your agents already have, as well as integrating mobile devices
  • Accelerate customer engagement

December 13, 2013
How to Mitigate Fraud & Cyber Threats with Big Data and Analytics
To stay ahead of sophisticated criminal activity, banks must capitalize on the wealth of data and information at their disposal. They need ways to analyze all available data, quickly and efficiently, to proactively stay a step ahead of fraud and attacks on their systems.

Register for this webinar to learn how to analyze large numbers of transactions in real time and to automate detection and stop fraud transactions or intrusions as they occur.
December 12, 2013
High Performance Computing in Finance: Best Practices Revealed
A Financial Services Webinar

What does every financial firm demand from its network? Ever-faster performance and ever-greater throughput. High performance computing solutions offer a cost-effective way to deliver more of both.

Join us to learn more about high-performance computing in the financial services, as we'll show to reduce latency (crucial for trading applications), enhance high-throughput computing to process more data faster than ever and maximize the potential of server virtualization, along with much more.
December 11, 2013
New Technologies to Optimize Mobile Financial Services
A Financial Services Webinar

Mobile financial response times, which average more than 10 seconds (Keynote’s Mobile Benchmark for top Financial Firms), are not meeting customer expectations. At risk are customer loyalty, and the opportunity to grow revenue through increased product and service adoption. It is also critical to optimize performance for your distribution partners and remote employees.

Register for this webinar to learn how leading financial services firms are overcoming obstacles to fast mobile and web performance with new technologies that improve web experiences to drive revenue growth and raise customer, partner, and employee satisfaction.
December 3, 2013
Big Data and Customer Interaction Analytics: How To Create An Innovative Customer Experience
An Insurance &Technology Webinar

Many insurers overlook the value of the data that exists in all types of interactions with policyholders, and have been hampered by a lack of tools that can help them go beyond administration system data to leverage the rich information that exists in interaction data.

New capabilities such as speech analytics and multi-channel interaction reporting can help carriers combine interaction data with administration system data to plan and implement a more valuable big data solution that enriches customer experience, improves retention and enables cross selling and up selling.

Join Insurance & Technology, Celent, and Interactive Intelligence as they reveal how you can implement big data and speech analytics initiatives for improving the customer experience and much more.
November 21, 2013