Defending Against DDoS– Lessons Learned from High Profile Attacks on Financial Services Firms
A Financial Services Webcast

Akamai defends many of its customers against web attacks, giving them a wealth of experience that they will share with you in this live webinar.

Large-scale DDoS attacks have targeted insurance companies, asset managers, brokerage firms, credit unions, small banks, and 30 out of the top 50 banks. These attacks generate a lot of negative media attention and they are expected to continue throughout 2013. This discussion will deliver insights gained from successfully defending customers against a wide-variety of large-scale DDoS attacks. You should attend to gain practical knowledge on new attack methods and patterns observed in the financial services, as well as current blocking techniques and successful and failed defense strategies.

Mobile DevOps: Mobile and the Mainframe in Financial Services
Continuous mobile app delivery for multi-channel devices and complex backends
A Bank Systems & Technology and Insurance & Technology Webcast

Become a winner in seizing new revenue opportunities with innovation. Achieve rapid time to customer feedback for greater customer satisfaction and staying power. development and delivery.

Attend this webinar to learn how DevOps techniques bring forward concepts from Agile, applies new automation technologies and enables rapid, continuous enterprise development and delivery.

How Cloud Facilitates an Agile Contact Center
An Insurance & Technology Webcast

Anytime, anywhere customer service expectations have upended many industries, and insurance is no exception. In this live webcast, you will learn how a cloud model for contact center software deployment can help deliver the experience your customers crave, through any channel. Called "communications-as-a-service" (CaaS), this webcast will explain how CaaS can offer the insurance industry the flexiblity of great customer service across multiple-channels as well as cost management.

Core Systems Modernization: Factors for Successful Transformation
Join Insurance & Technology, along with Oracle and their partners UTC and EquiSoft, to discuss how life and annuity insurers can reduce the risk of core system transformation projects.

Topics include:

-How insurers can transform their core platform to profitably grow the business. -Creating the cultural change and internal consensus needed to maximize core systems modernization. -Balancing costs and risks of policy administration system modernization. -Implementation and conversion lessons learned in delivering transformation projects on time and on budget. -The role of business process models, configuration templates and data dictionaries in core systems transformation. -Building a data migration strategy based on proven methodologies and tools to capitalize on modern core system capabilities.

Next Generation Sales Enablement: Do you have what it takes to build the sales agent desktop of the future?
An InformationWeek Financial Services Webcast

The complexity and competitiveness of the financial services industry demands a robust sales enablement capability. The type of system that enables a true 360 degree view of the customer by integrating and correlating all relevant data and content. Does your firm empower its sales executives and services reps with everything they need to drive acquisition, retention, and cross selling? Join industry experts Julio Gomez and Jim Dickie as they highlight the evolution of sales enablement and unveil the next generation approach that will quickly become a requirement in today's fiercely competitive landscape.

During this webcast, attendees will learn how leading financial institutions are leveraging technology to drive sales enablement and create competitive advantage.

Sustaining Growth in the Digital Era - Business Process as Competitive Advantage
Success in the insurance marketplace continues to require carriers to do more while spending less. While domestic economic factors make growth and even retention challenging, cultural factors such as technology, consumerization and social media are rapidly changing customer expectations. Insurers need greater business agility than ever to deliver new products and services to new customers in new markets, and yet they are challenged to find the resources to do so.

During this one-hour webcast, you will learn how insurers have leveraged BPO partnerships to:

- Accelerate successful business transformation initiatives - Enhance customer retention through an improved customer experience - Speed penetration of new and existing customer bases using analytics - Reconfigure existing processes to a more customer-centric environment - Liberate high-value employees from performing low-value administrative tasks - Focus resources on strategy and business outcomes rather than process engineering

Increasing Speed and Agility in Testing Complex Financial Services Applications
An Insurance &Technology Webcast

Financial institutions have found that traditional testing approaches are not sufficient for the critical front end and back end functional and performance testing that is required.

Test Virtualization solves that problem that by creating a virtual environment to "simulate" individual or total back end components.

Test Automation with test virtualization helps reduce cost and risk, and can speed the delivery of integrated applications.

With this solution approach, institutions have demonstrated that:

- Test lab infrastructure costs can be reduced by up to 90%

- Labor involved in setting up test environments can be reduced by 80%+

- Test environments can be configured in minutes

- Developers have the means to test software earlier

Promoting Distribution Channel Value In A Digital Insurance World
At a time where consumers are enjoying all the benefits of pricing transparency in digital insurance channels, how do carriers make sure they are enabling their agent partners so they remain relevant to end customers, while still providing value to the insurer? What are carriers doing to ensure that the agents remain front and center in their distribution strategies? One way carriers can help agents be more profitable is to provide them with information and analytics that can use to easily cross sell and identify retention opportunities before they result in unwanted "churn." Join us for this webcast where we will discuss: -What's the state of the digital insurance business: a carrier and agent view? -What role will the agent play in insurers’ increasingly multi-channel distribution strategies? -What do agents expect from the insurers they sell for (independent agent model dominates now)? -How are carriers enabling the sales activities of their agent partners? -What does the next 3-5 years hold for the age

Leveraging Business Intelligence & Data Analytics to Improve Claim Results
At this free, one-hour webcast, co-hosted by Insurance & Technology and Systema Software, you will learn how business intelligence and data analytics can help insurance companies improve the performance of their claims management strategies by facilitating critical data analysis that increases profitability, reduces loss adjustment expenses and enhances customer satisfaction.

- Making the business case for investments in claims administration modernization.
- Success factors: Optimizing investments in BI and data analytics.
- Building on insights for resource and workflow optimization so costly claims exceptions, such as those with a high risk for fraud or litigation, are managed more effectively
- Operationalizing loss trends through business rules, which help to facilitate proactive management and loss-control strategies

DDoS Protection or Site Performance: A rock and a hard place?
An InformationWeek Financial Services Webcast

In this webinar, IDC Financial Insights explores the challenges and solutions the financial industry faces in providing both protection from attacks and strategies that improve the customer experience. While mobile, cloud, social networking provide significant convenience to customers, and business benefits to the financial industry, they also provide a growing base of opportunities for cyber-attacks designed to steal, tarnish reputations, and cause financial harm.

The Future of Mobile Development in Financial Services
An InformationWeek Financial Services Webcast

Financial services companies, whether insurers or banks, are not shy about the possibilities for mobile technology to improve their customer relations or organizational agility. But mobile technology advances rapidly, and that puts pressure on companies' development organizations to discover and implement capabilities that leverage the main attractions of the channel -- location awareness and anytime, anywhere access -- on devices of different form factor or capabilities.

In this webcast, moderated by Insurance & Technology associate editor Nathan Golia and featuring Stephen Drake, IDC's VP of Mobility & Telecom, financial services technologists will learn how to minimize time to market for new mobile offerings, what tablets are most suitable for in elevating the customer experience, and how to manage the customer experience across multiple touch points, among many other things.