Agents need to adjust their thinking about how technology is expanding customer expectations. Customers want their agents, but also want to connect with a tablet or iPhone whenever or wherever. Agents who resist that, who think that young people will eventually come back — it's not gong to happen.
— Edward Rust, chairman and CEO, State Farm
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio