July 02, 2012

Mountain States Insurance Group, an Albuquerque, N.M.-based commercial insurer, has selected Accenture Duck Creek Policy Administration and Accenture Duck Creek Billing as its core policy administration and billing systems.

The company will also use Accenture Duck Creek Templates, to help support rapid implementation and ongoing maintenance of ISO-based commercial lines and NCCI-based workers’ compensation products.

"We need to be able to quickly adjust to new market demands and streamline internal processes, to achieve a higher level of customer service," says Beau Irwin, Mountain States’ chief risk officer. "After an extensive vendor search, it was clear that the modern technology and highly flexible configuration capabilities of the Accenture Duck Creek software would enable us to meet our goals. Our decision to implement this software is a key part of our long-term strategy for increasing customer service and satisfaction.”

[Read what Accenture's Dave Nuernberg has to say about insurance IT project management.]

ABOUT THE AUTHOR
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, ...