Liability insurance carrier OMS National Insurance Company (OMSNIC) has selected Accenture to support its business transformation goals through a revamp of the carrier's policy, billing and claims software. OMSNIC has chosen the Accenture Property & Casualty (P&C) Insurance Suite, including Policy Administration, Billing and Claim Components software in order to create a single integrated solution for rating, quoting, underwriting, billing, claims administration and policy lifecycle support, according to an Accenture statement.
By using the full Accenture P&C Insurance suite of software, OMSNIC will be able to better support policyholders, independent agents and home office professionals, the Accenture statement asserts. The flexibility of Accenture Duck Creek Policy Administration allows for rapid changes in policy pricing in response to changes in the market, helping the insurer remain competitive, the vendor claims. The software also automates quote processing for increased operational efficiency. Additionally, Accenture Duck Creek Billing and Accenture Claim Components will help to enhance OMS’s customer service and retention by providing centralized management for all billing, and improved control of all claims costs without adding complexity to existing processes, Accenture says.
“We chose Accenture Duck Creek software because their architecture best supports our business processes and data driven exception-based processing objectives,” comments Peggy Klein, VP, IT, OMSNIC. “The full functionality of this complete suite provides a better customer experience through faster quoting, simplified policy issuance, streamlined policy lifecycle support, and improved claims monitoring.”