April 16, 2014

Southern Trust has successfully implemented Accenture Duck Creek Policy and Accenture Duck Creek Billing software. The two solutions replace its legacy system and allow the regional insurer, which covers Georgia, Tennessee and South Carolina, to focus on its core commercial lines business and prepare for future growth.

The Duck Creek solutions include a suite of P&C software to configure products, conduct business transactions and process claims. Southern Trust’s selections will improve customer service and sales opportunities with real-time policy and billing data.

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Southern Trust also has access to Accenture Duck Creek Commercial Lines Templates, a pre-configured product deployment solution for commercial lines based on the Insurance Services Office (ISO) and workers’ compensation products based on the National Council on Compensation Insurance (NCCI).

“We chose Accenture Duck Creek software to modernize our technology system because its functionality-rich solutions can be utilized and adapted by business users without a deep technical background,” says Eric Russett, Southern Trust COO, in a statement. “With the new systems, our agents have a more efficient solution for policy and billing management, which has already helped grow our business in new territories.”

ABOUT THE AUTHOR
Kelly is an associate editor for Insurance & Technology. Prior to joining InformationWeek Financial Services, she was a staff writer for InformationWeek and InformationWeek Education. Kelly has also written for trade ...