April 06, 2006

Having served as CIO and COO of New York-based Morgan Stanley, newly hired ING U.S. (a subsidiary of Amsterdam-based ING; $665.9 billion in assets under management) CIO Steve Van Wyk brings valuable financial services, IT and operations experience to the Atlanta-based life insurance, annuities and mutual funds provider. He also brings proven business continuity/disaster recovery mettle, having played a major role in Morgan Stanley's response to the Sept. 11, 2001, attacks on the World Trade Center. "My office was on the 67th floor," Van Wyk recalls.

At ING, Van Wyk will drive improvements for both internal and external clients in the spirit of the company's "your future, made easier" mantra. "It's a great mantra for the organization, and for us to work closely with our business partners to simplify many of our client points of interaction and reduce some of the unnecessary complexity," he says. Under his direction, Van Wyk adds, the IT organization's mission will be to "strengthen the value proposition that technology delivers to the business, with a passionate focus on executing against key initiatives to improve our competitive position and enhance customer and distributor relationships." Van Wyk replaces Paul Donovan, who retired in September.

Van Wyk's organization will look to streamline workflow processes and explore collaborative technologies such as co-browsing. The goal, he says, "is to make our sales force more productive, make our clients' lives easier and to provide them with a more value-added experience." --Anthony O'Donnell

ABOUT THE AUTHOR
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek ...