At ING, Van Wyk will drive improvements for both internal and external clients in the spirit of the company's "your future, made easier" mantra. "It's a great mantra for the organization, and for us to work closely with our business partners to simplify many of our client points of interaction and reduce some of the unnecessary complexity," he says. Under his direction, Van Wyk adds, the IT organization's mission will be to "strengthen the value proposition that technology delivers to the business, with a passionate focus on executing against key initiatives to improve our competitive position and enhance customer and distributor relationships." Van Wyk replaces Paul Donovan, who retired in September.
Van Wyk's organization will look to streamline workflow processes and explore collaborative technologies such as co-browsing. The goal, he says, "is to make our sales force more productive, make our clients' lives easier and to provide them with a more value-added experience." --Anthony O'Donnell