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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
Privacy
- Accenture's Insurance Technology Trends for 2012, Part II December 12, 2011 John Del Santo, managing director of Accenture's global insurance practice discusses four technology trends for 2012: "reflexive" IT security, a risk-based approach to data privacy, social media platforms to drive customer interaction, and a focus on user experience.
- Can You Achieve Better Sales and Service Through Animated Characters? November 18, 2011 Stonebridge Life's Encore Dental direct-to-consumer website has increased the conversion rate by double digits through intermediation of animated "interactive assistant" Harvey; Aetna and other insurers have enjoyed similar successes.
- Top 10 Areas of Focus for Health Organizations in 2012 November 17, 2011 PwC's Top Health Industry Issues studies forecasts new payer/provider partnerships, investments in informatics and social media, and new approaches to privacy in an unsettled political and regulatory environment.
- John Hancock CIO: Education the Key to Better Data Security Habits November 03, 2011 Working in Massachusetts, an environment with stringent data security and privacy regulations, has taught John Hancock CIO Allan Hackney the value of education in preserving the integrity of corporate data. He spoke with I&T about how the company works with employees to stay secure as the iPad rises quickly within the enterprise.
- Cigna Rebrands as Individual-Centric
- Insurers Are Missing the Boat on GenX, GenY - CSC Future Focus Panel
- Penn National Upgrades to HP Exstream 8.0 For Real-Time, On-Demand Communications
- What Has Changed in Insurance in 10 Years?
- Western World Insurance Group's Integrated Platform Drives Growth, New Opportunity
- Tech-Savvy Insurance Consumers Reshape Distribution and Service Concepts
- Unitrin Changes Name to Kemper
- Government Mandate Gives the Insurance Industry's E-Payments Initiatives a Big Push
- SCF Arizona Taps Sword Insurance for New Online Distribution Platform
- Improving Insurance E-mail Delivery
- CIGNA CIO: Go Global, Go Deep, Go Individual
- Facing the Challenges of the New ICANN gTLD Program - I&T Talks with New York Life's Ken Hittel
- ICANN's New Top-Level Domain Name Program Forces Insurers to React
- Insurers Edge Into Cloud-Related Delivery Options
- How the Tech-Savvy Consumer Is Driving the Insurance Industry Toward Emerging Technology
- No Rush for Insurers to Leverage IOS Location Data
- McCain Kerry "Privacy Bill of Rights" Increases Controls on Use of Personal Information
- Need for Customer Focus Seen for Long Haul
- Effective Policyholder Communication Requires Quality, Relevant Content
- There's ROI in Better Customer Experience
- Lincoln Financial Group Names VP, Digital Strategy and User Experience
- Lincoln Benefit Life Launches iPipeline iGo e-App
- PHLY Upgrades Web Site for Disabled
- Mutual of Omaha Implements ETran ePayment
- Utica National Selects edge IPK edgeConnect
- Rivalry Flares In Emerging Social Network Management Market
- Hearsay Debuts Social Networking Management Platform, Announces Contracts with State Farm, Farmers
- Insurers Adopt Solutions to Enable Compliant Agent Social Networking
- Selling Insurance in the Digital Age
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