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Progressive Picks Up Speed with Bolt Platform

Software from Bolt will improve the customer experience for Progressive’s Home Advantage Program, the insurer's business leader says.

Progressive recently announced its selection of the Bolt Platform from P&C software provider Bolt Solutions. The solution provides an omnichannel customer experience across multiple lines of personal and commercial business to better meet the higher expectations of today’s insurance customers.

[ How Amica Builds a Winning Customer Experience. ]

The Bolt Platform will improve the overall experience for customers in the Progressive Home Advantage program, specifically those who call the insurer’s direct channel to speak with a customer service representative about homeowners insurance. Progressive believes that the solution will also help its service representatives better serve their customers.

“The Bolt Platform allows us to provide a faster, more efficient experience for our customers looking for homeowners coverage,” said Richard Hutchinson, preferred business leader at Progressive, in an email to I&T. “The speed with which we can complete a transaction is much quicker than our previous system allowed.”

Kelly is an associate editor for InformationWeek. She most recently reported on financial tech for Insurance & Technology, before which she was a staff writer for InformationWeek and InformationWeek Education. When she's not catching up on the latest in tech, Kelly enjoys ... View Full Bio

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