Big Data Success: MetLife Shares Secrets
Three C-level execs say start with a clear business goal, consider the data and finish with human-understandable analytics.
These were three consistent themes that emerged this week during a big data panel discussion at Interop New York.
"Lots of companies are saying 'let's invest in big data,' but we started with the question, 'what's the use case?'," said panelist Gary Hoberman, global business CIO at MetLife. "Big data happened to be the answer to solve the problem of knowing customers better."
MetLife's answer was a NoSQL-driven MetLife Wall project that captures a 360-degree view of customers by consolidating key customer information from more than 70 internal systems in MongoDB. Data on customers is rendered in a Facebook Wall-like intranet view that has simplified claims research and customer service interactions. Read full story on InformationWeek
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