[Are insurers ready for social collaboration?]

Going it alone doesn't work anymore, for companies or for individuals. With technology changing almost daily and increasing pressure to perform, success -- for the individual or the organization -- will depend upon the ability to amplify learning and accelerate performance improvement within large, diverse ecosystems.

The opportunity is to build environments -- "creation spaces" -- that combine the advantages of tightly-knit teams with the ability to scale to encompass increasing numbers of participants. Teams and local work groups are powerful engines for learning because they encourage deep, trust-based relationships. These relationships allow us to access and build tacit knowledge, the knowledge that resides in individuals, the result of day-to-day experiences and practices, which is challenging to articulate to others. If we want to accelerate learning, we need to encourage the formation of teams and work groups where tacit knowledge can be shared and expanded.

But here's the challenge: Teams don't scale. Once they reach a certain size, teams begin to fragment and lose the deep connection that drives rapid learning. Creation spaces address this through a set of platforms and resources that team members can use to connect with others beyond the team and beyond the institution. The resources include discussion forums, easily searchable archives, reputation profiles, videos, simulations and a host of other problem-solving tools that encourage interactions between teams. Read full story on InformationWeek


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