Tech Contractors Reject Blame For Healthcare.gov Mess
Contractors point fingers at each other and the government as they attempt to shift responsibility for healthcare website problems.
"[The Centers for Medicare and Medicaid Services] serves the important role of systems integrator, or 'quarterback,' on this project and is the ultimate responsible party for the end-to-end performance of the overall Federal Exchange," said Cheryl Campbell, SVP at CGI Federal Inc., a contractor that developed a portion of the exchange. CGI Federal is also responsible for FederalReporting.gov and Medicare.gov.
The contractors at the Energy and Commerce hearing blamed the government and each other for the glitches, mostly skirting their portion of the responsibility in their written testimony.
Healthcare.gov launched Oct. 1, and was largely unsuccessful in registering the 3.7 million Americans who attempted to gain access to the site in its first week live.
The contractor responsible for the registration process, Quality Software Services, Inc. (QSSI), swerved away from a statement of responsibility concerning the process's widespread failure. QSSI developed the enterprise identity management (EIDM) function, which allowed users to secure accounts and gain access to the marketplace. Read full story on InformationWeek
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