Outsourcing: Insurance & Technology Resource Center

CEOs Get Smart
Insurance carrier CEOs have come a long way in their appreciation of the importance of IT to the success of the business. But their need to understand technology's role will only intensify in the near future.
Telepresence Solutions Help Organizations Enhance Customer Service, Performance and Operations
As vendors continue to broaden the telepresence portfolio, real-time video communication will become increasingly standard, improving the pace of doing business.
As Vendors Introduce Less-Expensive Technologies, Insurers Can Capitalize on the Promise of Videoconferencing and Telepresence
New Telepresence and Videoconferencing Technologies Offer Strategic Front-Office and Back-Office Benefits
How can telepresence and videoconferencing technology help insurers enhance customer satisfaction, improve distributor performance and optimize operations? What are the requirements and success factors insurers should address to maximize the value of their investments in telepresence and videoconferencing solutions? And what are some of the future capabilities that the technologies may offer?
Keys to BPM Success
Robert Mansbridge Oversees IT on a Global Scale
Tasked with IT oversight for Sun Life's Asian, Canadian and U.S. operations, Robert Mansbridge brings a worldly perspective to the CIO role.
Jim Deane Leads Agile IT Operation At Start-up Imagination Life
Jim Deane cofounded Cape Town-based Imagination Life and then helped mold its technology operation into an agile strategy and process innovator.
Carrier Confidential: Allianz of America
Allianz of America CIO Oliver Bussmann and his senior technology executives have established a shared-services model that allows the carrier's P&C and life companies to leverage IT synergies while remaining focused on their unique challenges.
International Insurance IT Executives Continue To Invest, Priorities Vary
Though the global economy weighs on the minds of insurance CIOs in every market, non-U.S. IT executives will continue to invest in technology in 2008. But their spending priorities reflect the unique challenges of their local markets.
ING Asia Pacific’s Mark Wales Develops Regional SOA-based Architecture
By developing a regional SOA-based architecture, CIO Mark Wales has given ING Asia Pacific business units more value from the enterprise IT function.
The Elite 8 International 2008: Excellence in Insurance IT Leadership
Who are some of the insurance industry's most outstanding technology executives in Europe, Asia, South America and Canada?
Exclusive Research Report: Insurance IT Spending Slowdown Already Upon Us, TowerGroup Says
While past profits will soften the blow on IT spending, the current down market will result in budget constraints for North American insurers. But spending on improving ease of doing business, agency support, customer interaction and enterprise risk management likely will increase.
Xiao Gang Enables Enterprise IT Focus at China Pacific Insurance Company
Xiao Gang is driving enterprise-focused projects to help China Pacific Insurance be a leader in the increasingly competitive Chinese insurance industry.
AXA’s Global IT Boss Keeps it Simple
Etienne Aubourg, CEO of AXA Technology Services, applies the lessons of manufacturing to AXA Group's Paris-based global technology organization.
Successful Product Development Focuses on People, Process and Technology
Addressing product development challenges involves a three-pronged approach focused on people, process and technology.
Early Engagement With IT Necessary For Product Development
Early discussions about product development with IT can help shape the possible solution and steer clear from complex, expensive efforts down the road.
Speed To Market Is A Potentially Misguided Pursuit
Achieving speed to market is one way companies are leveraging their improved product development processes for competitive advantage, but speed is only one dimension of that process.
Agility in Product Development Can Improve Speed to Market
Streamlining product development processes, building "product chassis" of common components, adopting agile enabling technologies, and modifying organizational structure to support product innovation all are ways to improve speed to market.
Aflac achieves greater customer service efficiency through using Lombardi Software's Teamworks to automate manual business processes.
The Resources of Private Equity, Oil-Rich Countries, Hedge Funds, Asian Central Banks Will Transform the Business of Insurance Technology
A report by the McKinsey Global Institute outlines the power of four global "financial power brokers" -- oil-rich countries, Asian central banks, hedge funds and private equity firms, which are all becoming increasingly active in the financial services and business technology industries.
Insurance Outsourcing Reaches New Levels of Maturity
While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage.
Financial Services Firms Increasing Spending, But Priorities Differ
Spending is increasing among financial services firms across the insurance, banking and securities/capital markets sectors. But priorities differ, according to a joint survey conducted by Insurance & Technology and its sibling publications, Bank Systems & Technology and Wall Street & Technology.
2008 Financial Services Outlook: Predictions on IT Budgets, Technology Trends and Key Executives and Companies
What are the 2008 IT budget and technology spending plan for insurers, banks and securities/capital markets firms? Editors from Insurance & Technology, Bank Systems & Technology and Wall Street & Technology surveyed experts from across financial services to find out the hot topics and trends.
Thrivent Financial SVP and CIO Holly Morris Focuses On The People Behind The Technology
Thrivent Financial for Lutherans Senior Vice President and CIO Holly Morris' people-focused technology transformation is taking the fraternal benefit society into the age of information democracy.
Allstate’s Catherine Brune Develops Workforce To Enable Business Transformation
At Allstate Insurance, SVP and CIO Catherine Brune is a passionate and outspoken evangelist not only for her 6,500 IT employees, but also for the insurance industry's urgent need for transformation.
Jackson National Life CIO George Napoles Builds Organization’s First IT Department
After building Jackson National Life's IT team from scratch, CIO George Napoles credits a highly technical, highly creative staff with establishing the organization as an industry leader.
Grinnell Mutual CIO Dennis Mehmen Uses Business Strategy To Make IT A Priority A GMRC
By redefining his department as a strategic business partner, Grinnell Mutual CIO Dennis Mehmen has turned the carrier's IT organization into an innovator in the insurance space.
Identifying the Insurance & Technology Elite 8 Insurance CIOs
Successful insurance technology executives share common traits, including the ability to establish credibility with the business, build a solid technology architecture, assemble effective teams, and implement plans with an eye to both the short and long term.