Slideshows

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Study: Winning Insurers Invest in Customers
Study: Winning Insurers Invest in Customers
A Merkle study found that high-performing insurance companies have completely different strategic investments than lower performers.

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6 Life Insurance Customer Experience Leaders
6 Life Insurance Customer Experience Leaders
Here's why this year's Corporate Insight Monitor Award gold winners for life insurance stand out from the crowd.

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4 Insurance CEOs Reveal Cybersecurity Practices
4 Insurance CEOs Reveal Cybersecurity Practices
During the CEO roundtable at this year's Property Casualty Joint Industry Forum, panelists were asked: "What does your company do to protect customer data?"

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Insurance & Technology Top 10 Stories of 2013
Insurance & Technology Top 10 Stories of 2013
The most popular stories on insurancetech.com reveal an industry focused on using next-generation technologies to improve customer interaction, claims response, fraud detection and more.

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Insurers Play Around on Facebook: 5 Examples
Insurers Play Around on Facebook: 5 Examples
Facebook has been a fertile gamification platform for insurers over the past few years. Here are some of their efforts.

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2012 Elite 8: Where Are They Now?
2012 Elite 8: Where Are They Now?
A continuing focus on core systems modernization and process automation, along with enabling the ongoing shift toward digital interactions, is among the priorities of the 2012 Elite 8 honorees.

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What Went Wrong With Healthcare.gov? 9 Views
What Went Wrong With Healthcare.gov? 9 Views
Tech experts, health insurance players and of course political figures offered an array of opinions as to what went wrong with the federally run insurance marketplace.

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6 Risk Management Realities for Insurers
6 Risk Management Realities for Insurers
Accenture's recently completed Global Risk Management study shows insurers' frame of mind around risk and tech.

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Health Insurers Having a Ball with Reform: 4 Examples
Health Insurers Having a Ball with Reform: 4 Examples
Some health insurance companies are betting that games will help their policyholders better understand healthcare reform.

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5 Keys To Countering Claims Fraud
5 Keys To Countering Claims Fraud
Proactive use of analytics, more sophisticated Special Investigation Units and cross-industry cooperation are among the essential strategies to help insurers stay ahead of the fraudsters.

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4 Call Center Imperatives for Insurers
4 Call Center Imperatives for Insurers
Customer expectations for a consistent, interactive and real-time experience across all channels, including the call center, are rising. What must insurers do to meet these expectations?

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4 Key Takeaways from This Week's Insurance Technology Research
4 Key Takeaways from This Week's Insurance Technology Research
It was a big week for surveys of insurance technologists. Here are some of the most interesting insights researchers gleaned, including e-commerce’s ascendance and regulatory concerns.

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7 Reasons Life Insurance Data Investment is On The Rise
7 Reasons Life Insurance Data Investment is On The Rise
Life insurers are working harder to adapt to an increasingly digital world of customer acquisition with big-time investments in data, according to research from Mark Breading of SMA.

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5 Agenda Items for the 2013 IASA Annual Conference
5 Agenda Items for the 2013 IASA Annual Conference
Insurance & Technology reached out to attendees of the upcoming 2013 IASA Conference in Washington, D.C., to find out what they’ll be looking out for at the industry trade show.

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4 Things Insurers Really Want from Mobile
4 Things Insurers Really Want from Mobile
FirstBest surveyed insurers to discover exactly what insurance company employees want in enterprise mobile capabilities.

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4 Ways Driverless Cars Are Poised to Shake up Insurance
4 Ways Driverless Cars Are Poised to Shake up Insurance
Driverless cars are closer to reality than you think. Here are some impacts they might have on the insurance industry.

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