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Standards
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The carrier has found that small business owners' demands for self-service are similar to those of personal auto customers.Be the first to comment
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Security First is using big-data cloud social media analytics software from IBM and partner Integritie to analyze incoming messages sent by email and social media.
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MetLife uses 10Gen's MongoDB database to quickly integrate disparate data and deliver a consolidated view of the customer.
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UNIT4 Business Software offers guidelines for implementing finance accounting software to support growth.
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A combination of economic, cultural and technological forces is making insurance CIOs rethink the configuration of their IT organizations.
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Two decades ago, the first Web page came to life. These milestones for users and developers have made the Web what it is today.
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Former Zurich General Insurance executive Monique Hesseling joins the industry standards group as VP and chief standards officer, a new position.
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The software business of Xchanging is offering an end-to-end module-based solution built on a single data model.
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Effective risk management is not about trying to avoid risk; it is about striking a balance between minimizing risk and maximizing reward.
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U.K. company Saga shutters its social media site for seniors after online trolls produce a stream of abuse and mayhem.
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Web services help insurers stay connected to their customers even while back-end legacy systems undergo long, arduous replacement efforts.
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The insurance industry's reputation is taking a post-Sandy hit as vocal policyholders express their opinions that their claims are undervalued. It's easy to prevent this.
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New features from a partnership with Essential Accessibility will make it easier for disabled people to buy insurance online.
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The tech chief says he's most proud of helping form the ACORD standards framework.
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But product satisfaction still is the greatest indicator of customer acquisition.
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The insurer's recently announced Express Lane capability allows applicants to pre-fill data and speed the application process.
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Are you playing it too safe, IT leaders? Take these InformationWeek 500 projects from companies including Cigna and USAA along to rev up your next brainstorming session.
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The company highlights the new claims system's out-of-the-box mobile capability.
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The goal of the online tool is to present easy to understand information on coverage options based on user input.
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VantagePort consolidates all commercial insurance accounts held by brokers, agents and buyers.
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The company's 2012 Online Auto Insurance Shopping Report finds more people saying they will purchase their next auto policy online.
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Even as technology is driving change in the insurance industry more than ever, today's commerce is characterized by the human concerns of consumers, be they end-customers, customer-facing employees or even mobile app developers.
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The Customer Respect Group is the latest analyst firm to rank auto carriers on their websites' user experience.
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Not only will you lose a lead from a poor website experience, but that lead is likely to recommend that friends and family shop elsewhere, the company reports.
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The company's 2012 U.S. Insurance Shopping Study finds that when people shop for a new carrier, the ability to buy a final policy online is a big differentiator.
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