AT A GLANCE
Sunday, November 7, 2010
Monday, November 8, 2010
Download Presentation - Kathy Burger, Insurance & Technology
Download Presentation - Andy Dulka, Allianz Life
Download Presentation - Sallie Graves, ING
Download Presentation - Manny Rios, USAA
Download Presentation - Al Durcan, Chubb & Son
Download Presentation - George Fay, CNA
Tuesday, November 9, 2010
Download Presentation - Donald Light, Celent
Wednesday, November 10, 2010
Sunday, November 7, 2010
Stop by to meet the I&T editorial team, bring us up to date on your organization, new initiatives, and your views on the hottest topics in insurance technology. Learn about I&T content opportunities across all media channels.
Monday, November 8, 2010
Download Presentation - Kathy Burger, Insurance & Technology
Carriers often talk about "ease of use" when it comes to dealing with agents and distributors, but what does this really mean in an era defined by mobility, social media and non-traditional competition? Insurance may still be "sold" rather than "bought" but the expectations of both customers and distributors are changing radically, which is putting considerable pressure on insurance companies to pursue new models for prospecting, marketing, service and compensation. How are industry leaders building market share and retention in the Web 2.0 world - and doing it profitably?
- Bringing social media into insurance distribution.
- Responding to evolving distributor demographics, capabilities, priorities.
- Architecture and standards - key enablers for integration and STP.
- Understanding the mobile channel.
Speakers:
Andy Dulka, VP, Infrastructure and Enterprise Architecture, Allianz Life
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Sallie Graves, Head of IT for US Insurance, CITS, ING
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The value of analytics in areas such as risk management and financial modeling has been recognized and embraced for some time, but insurers have not yet realized the potential to leverage analytics' capabilities for marketing, pricing and underwriting - in otherwise, to drive growth. Yet with many solutions providers declaring 2010 "The Year of Analytics," it may finally be possible to really drill into policyholder, market and risk information for targeted and much more profitable product and channel development. What is the state of the art in analytics, and are insurers ready to capitalize on it?
- The rise of enterprise analytics.
- Creating analytics "centers of competence" - and getting results.
- New roles, responsibilities and lines of command in analytics-driven organizations.
- Leveraging existing investments in risk and compliance-related analytics.
Speaker:
Manny Rios, Senior Vice President, P&C Underwriting, USAA
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Whether you consider Facebook, Twitter and other social networking sites to be entertainment, time-wasters or useful business solutions, no insurance executive can afford to ignore the power of social media. On the plus side leveraging social media can help carriers in recruiting, collaboration, marketing and market research. The downside has to do with security and reputational risks, distractions and compliance issues. How are carriers dealing with the cultural and regulatory challenges of Web 2.0 - making new channels of communication and transaction functionality routine?
- Web 2.0 marketing - risks and rewards.
- Wooing the Millinnials - how to use social media the right way.
- Web 2.0-based distribution - what works?
- The future of social media.
Speaker:
Al Durcan, Senior Vice President, Enterprise Infrastructure Support and Services, Chubb & Son
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The weapons, tactics and goals may be different, but there also are important parallels between achieving success in the insurance industry and on the battlefield. Both realms require skillful deployment of advanced technology, objective leadership, tremendous accountability, constant teamwork, shared focus and values, and an ability to consistently achieve clearly communicated deliverables. But while the military provides numerous templates for strategic thinking and leadership, few executives have the opportunity to draw on real-world experience in applying these principles to the insurance business. At CNA Insurance, however, EVP, Worldwide P&C Claims George Fay is doing exactly that. Hear how Fay is drawing on a distinguished military career, which culminated in his role as the U.S. Army's chief investigator of abuses at Abu Ghraib prison, to transform CNA's claims organization through leading-edge technology and a different kind of perspective - and how he is adapting the military's best practices regarding advanced IT to the insurance enterprise.
- Understanding the promise - and limitations - of predictive analytics and decision-support technology.
- Making the business case for investing in leading-edge solutions.
- Becoming best-of-class - in the military AND insurance.
Speaker:
George Fay, Executive Vice President, Worldwide P&C Claims, CNA
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Tuesday, November 9, 2010
Join with your peers to debate some of the hottest issues in the industry today. In these informal workshop groups you will share war stories, make contacts, brainstorm and learn with other executives who share your concerns on key strategic and technology issues.
• Claims- Beyond Transaction Efficiency to Customer Loyalty
Moderated by: Jerry Driscoll
Director, Financial Services and Insurance, HP
and Anthony O’Donnell, Executive Editor, Insurance & Technology
• Cloud Computing's Potential in Insurance
Moderated by: Srikanth Srinivasan
Managing Partner, Infosys Consulting
and John Ecke, VP, Group Publisher, InformationWeek Vertical Industries
• Customer Experience – Beyond the Buzzwords
Moderated by: Scott Mampre
VP & Leader, North America Life & Health Insurance Portfolio
Capgemini Financial Services GBU
and Kathy Burger, Editorial Director, Insurance & Technology
• Data Everywhere – Taking Information Management to the Next Level
Moderated by: Mark Gorman
CEO & Founder, The Gorman Group on behalf of SAS
and Nate Golia, Associate Editor, Insurance & Technology
• Policy Administration Systems – Is Now the Time for Transformation?
Moderated by: Jeffery Schwalk
President, Property & Casualty Division, CSC
and Donald Light, Senior Analyst, Celent
• The Path to Business Process Improvement
Moderated by: John Bobalik
VP of Insurance, HCL AXON
and Greg MacSweeney, Editorial Director, InformationWeek Financial Services
The recession may be over, but resource and financial management is more important than ever for insurance technology executives. Smart managers know that it's not enough just to cut costs - organizations that are building for the future consider everything from innovative vendor partnerships to new staffing models to non-traditional operational frameworks. In this interactive session we present 11 intriguing concepts that can help banks achieve that elusive but essential balance between efficiency and growth, including:
- New perspectives on outsourcing.
- Key enabling technologies to invest in NOW.
- Developing tomorrow's IT workforce.
Speaker:
Donald Light, Senior Analyst, Insurance, Celent
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For all the talk of partnership, the relationships between insurers and their solutions providers often can be tense - especially when budgets are tight, management scrutiny is intense, and deliverables are expected at an accelerated pace. But it's more important than ever for carriers and technology vendors to work together to drive growth, compliance and efficiency. In this interactive session, 2010 Elite 8 executives face off against executives from some of the insurance technology industry's most innovative companies to address some of the most controversial and challenging issues facing the industry.
Participants:
- John Bobalik, VP of Insurance, HCL AXON
- Jerry Driscoll, Director, Financial Services and Insurance, HP
- Jack Duggan, VP, North America Insurance Leader, Capgemini
- Kelly Hall, Vice President, Kentucky Farm Bureau
- Jay Levine, Sr Vice President, CIO, Blue Cross and Blue Shield of Minnesota
- Sanjay Mohan - AVP and Head of Infosys Insurance Practice
- Mike Risley, President Life & Annuity Division, CSC
- Greg Schwartz, CIO & SVP Information Technology, USAA
- Stephen Swenson, Insurance Development Executive, SAS