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| Sunday, November 4 |
| 2:00 pm - 5:00 pm | Summit Registration |
| 3:00 pm - 5:00 pm | Meet the Editors
Stop by and meet the Insurance & Technology editorial team in an informal setting. Find out who covers what, upcoming features, and let the editors know what's going on at your organization.
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| 6:00 pm - 8:00 pm | Welcome Reception |
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| Monday, November 5 |
| 6:30 am - 7:30 am | Breakfast |
| 7:30 am - 7:45 am | Opening Remarks |
| 7:45 am - 8:30 am | The Need for Speed: Product in a Day?
Carriers are focused on dramatically improving speed to market — it's a great concept, and soon-to-be a strategic necessity. What will it take to get there, and is the industry ready to change? Explore what the top companies have done with service-oriented architectures (SOA) and business process management (BPM) technology to create flexible and responsive IT organizations.
Meeting customer expectations via advanced IT architectures.
Addressing cultural obstacles to speed and flexibility.
Identifying the critical tools and processes.
Speakers:
Michael Hicks, Vice President, U.S. Wealth Management Operations, Hartford Life
Robert J. Reynolds, Director, Life Product Management, Minnesota Life Insurance Company
Moderator:
Anthony O'Donnell, Senior Editor, Insurance & Technology
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| 8:30 am - 9:00 am | Winners & Losers in a Global Market
Although it's too early to get nostalgic about the 50-state patchwork of regulations, change is in the air. But what happens when an Optional Federal Charter or other streamlined regulatory structures, plus the advances in industry standards, put the U.S. in the sights of the global insurance industry? How best can domestic firms operate from a position of strength?
Scale or focus — what's the right strategy?
Converged distribution models — what works?
Best practices from non-traditional markets.
Competing for talent in a global workplace.
Speaker:
Scott McKay, CIO and SVP, Operations & Technology, Genworth Financial
Moderator:
David West, Research Area Director, Insurance, TowerGroup, Inc.
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| 9:00 am - 9:20 am | Just Do It: Making Insurance Company Transformation a Reality
The insurance industry has been talking for years about the need for transformation, with a perception that it is all rhetoric, but in fact it truly is a reality. In today's competitive environment, coupled with shifting demographics, it's imperative for carriers to transform all aspects of their current business models. In this exclusive presentation, ICW's Chief Transformational Officer and long-time industry analyst Deborah M. Smallwood will present the drivers for transformation, and will provide an insider's view of how a massive business and IT overhaul is positioning regional carrier ICW to achieve its goal of becoming a billion-dollar carrier — which is just one example for the transformational forces happening in our industry. Gain insight into the following components of transformation:
People — Shifting Demographics
Process — Changing Business Models to "Service Orientation"
Technology — Maturing Technologies & SOA
Putting It All Together — Call to Action
Speaker:
Deborah M. Smallwood, Chief Transformational Officer, ICW Group Insurance Services
Moderator:
Kathy Burger, Editorial Director, Insurance & Technology
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| 9:20 am - 10:00 am | Keynote: What the Consumerization of Technology Means to Insurers
In a Web 2.0 world, customers have a tendency to adopt new technologies faster than an insurance organization can keep up. As a result, there will always be room to innovate when it comes to finding new ways to reach and connect with customers online. What strategies should you take to apply technologies, like social networking and texting, and concepts, like the long tail and mashups, to your own customers? Hear from an innovator in the emerging world of social networking, as Plaxo co-founder and vice president of products Todd Masonis discusses new Web technologies and key Web 2.0 ideas. How could these developments have the potential to transform the way your company operates and interacts with distributors and policyholders?
Social Networking - it's not just for kids
Product development - figuring out usage from data, targeting a younger
demographic
Applying Web 2.0 technologies to your own customers
Community building
Speaker:
Todd Masonis, Co-Founder, Vice President of Products, Plaxo
Moderator:
Nathan Conz, Associate Editor, Insurance & Technology
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| 10:00 am - 10:15 am | Refreshment Break
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| 10:15 am - 11:45 am | One-on-One Sponsor Meetings
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| 11:30 am - 1:00 pm | Boxed Lunches Available
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11:30-6:30 pm
11:30 am
12:15 pm
12:30 pm | Recreational Activities
Spa Appointments begin
Shuttles leave for Golf & ATV (Golf Return 6 pm, ATV Return 5:30 pm)
Shuttles leave for Horseback Riding (return 5 pm)
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| 6:30 am - 8:00 pm | Professional Headshots
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| 7:00 pm - 8:00 pm | Elite 8 2007 Cocktail Reception
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| 8:00 pm - 10:30 pm | Elite 8 2007 Ceremony & Awards Dinner
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| Tuesday, November 6 |
| 6:30 am - 7:30 am | Breakfast |
| 7:30 am - 8:30 am | Special Interest Roundtables
In these informal discussion groups you will share war stories, make contacts, brainstorm and learn with other executives who share your concerns on key strategic and technology issues. Possible discussion topics include:
SOA Best Practices
Managing Privacy & Identity Management
Maximizing Multi-Channel Distribution
Next-Generation Policy Administration
New Roles/Responsibilities in IT Management
Claims Management Excellence
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| 8:30 am - 9:15 am | Insurance 2.0
What can the industry learn from Web 2.0? Explore the potential applications of emerging technologies, from social networking and blogs, to internal wikis to insurance agent-centric communities, and from AJAX-powered mashups to wireless connectivity. And, what are the implications of next-generation Internet-based technology for customers and the ways they select and deal with financial services providers?
From e-business to "me-business" — what it means for insurers.
Building and serving communities.
Security and data protection considerations.
Understanding the potential of rich-media Internet sites.
Speakers:
Jeff Silver, Director of Marketing, Unitrin Direct Auto Insurance
Greg Matthews, Director of Consumer Innovation, Humana
Moderator:
Nathan Conz, Associate Editor, Insurance & Technology
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| 9:15 am - 10:00 am | Get to the Point!
A wide-ranging and fast-moving debate, featuring two of this year's Elite 8 honorees, of the hottest, most controversial and challenging issues facing insurance technology executives.
Moderator:
Kathy Burger, Anthony O'Donnell, Nathan Conz , Insurance & Technology
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| 10:00 am - 10:15 am | Refreshment Break
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| 10:15 am - 11:45 am | One-on-One Sponsor Meetings
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| 11:30 am - 1:00 pm | Boxed Lunches Available
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11:30-6:30 pm
11:30 am
12:15 pm
12:30 pm | Recreational Activities
Spa Appointments begin
Shuttles leave for Golf & ATV (Golf Return 6 pm, ATV Return 5:30 pm)
Shuttles leave for Horseback Riding (return 5 pm)
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| 7:00 pm | Closing Reception & Texas Hold 'em Tournament
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| Wednesday, November 7 |
| | Breakfast & Departures |
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