I&T's Executive Summit (Nov 26-27, NY) Agenda

Program Agenda:

November 4, 2012

4:00 pm - 8:30 pm
Registration

4:00 pm - 5:30 pm
Meet the Editors
Stop by to meet the I&T editorial team, bring us up to date on your organization, and let us know about new initiatives and your thoughts about the hot topics in insurance technology. Learn about I&T content opportunities across all media channels.

6:00 pm - 8:30 pm
Welcome Reception

November 5, 2012

6:30 am - 7:30 am
Breakfast

7:30 am - 7:45 am
Welcome & Introduction: Insurance Redefined - Shaping a New Industry Model

Speakers
Nathan Golia, Associate Editor, Insurance & Technology
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Greg MacSweeney, Editorial Director, InformationWeek Financial Services

7:45 am - 8:15 am
It's All About the Customer: The Customer Experience Payoff
Customer-centricity is far from a new buzzword in insurance, but for many years it was more about rhetoric than reality at many institutions. But in today's interconnected, on-demand competitive environment, providing a positive multi-channel customer experience isn't discretionary – it's essential to revenue generation, market share growth and the strength of the brand. Hear how one innovative insurer is rethinking how it analyzes and characterizes its customers – resulting in a more targeted, responsive and ultimately productive customer experience.

Making the business case for customer experience investments.
Lessons for insurers from retailing and other industries.
The opportunity for marketing/IT collaboration to improve customer experience.
Enabling the ability to creating the right experience for each customer across multiple channels.

Speaker
Rick Roy, SVP & CIO, CUNA Mutual

8:15 am - 8:45 am
Put to the Test: Hurricane Sandy's Lessons on Business Continuity
With each major event during the last decade, the insurance industry has found ways to improve it business continuity capabilities. September 11, 2001 was a wake up call as to the mission-critical nature of effective business continuity/disaster recovery planning and capabilities in major urban areas. Subsequent events, such as Hurricanes Katrina and Ike exposed remaining weaknesses, but others, such as Hurricane Irene may have lulled carriers into a false sense of security with regard to magnitude of threats and the extent of insurers' exposure to them.

Setting the baseline for BC/DR -- Is there a new minimum?
Perfect versus "good enough" -- Resource tradeoffs.
Implications for infrastructure -- The appeal of virtualization.
Rethinking redundancy -- How far away must a backup facility be?

Panelists
Ellen Fecteau, CIO, Liberty International Underwriters
Chuck Johnston, Research Director, Insurance, Celent
Stuart Tainsky, CIO, PURE Insurance
Moderator
Anthony O’Donnell, Executive Editor, Insurance & Technology

8:45 am - 9:15 am
Insurance Core Systems: Obstacle or Enabler of a Superior Customer Experience?
Much of the discussion around core systems modernization in insurance has been around the opportunities to simplify and streamline - to reduce systems complexity and stream transactions. While those requirements are important, they can't be ends in and of themselves. If efficiency comes at the expense of a good customer experience (whether that customer is a prospect, existing policyholder, or agent/distributor), the investment in a new policy administration, claims or billing system is a waste. This is an especially critical concern for claims management, where consumerization is creating new expectations among customers, as well as new opportunities for carriers to differentiate themselves. How can insurance companies ensure that their investments in modern claims and policy admin systems also provide the foundation for true customer-centricity?

New thinking about the claims experience.
Effectively incorporating the mobile platform.
Creating a customer-oriented technology architecture.

Speaker
Michael Fergang, VP, CIO, Grange Insurance
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9:15 am - 9:30 am
2013 Industry Priorities

Speaker
Nathan Golia, Associate Editor, Insurance & Technology
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9:30 am - 10:00 am
View from the CMO: The CIO's Most Powerful Ally
It's no secret that marketing has become increasingly digital over the past decade, and many of the most popular technology revamps or implementations at insurance companies have been about digitally enabling the marketing and sales organization: mobile enablement of distributors, "big data" collection and analytics, and building out social media presences. This sea change has brought chief marketing officers and chief information officers closer than ever, with the former proposing an increasing number of IT projects and the latter seeing more opportunities to demonstrate the value of technology to the enterprise through measurable results from those projects.

Michael Babikian, CMO for Transamerica Brokerage, the distribution arm of life insurance carrier Transamerica, will discuss how these two aspects of the C-suite work together to:

Facilitate innovation within the organization
Translate these projects into measurable growth, and
Improve the customer experience

Speaker
Michael Babikian, President and CEO, Transamerica Brokerage
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10:00 am - 10:15 am
Refreshment Break

10:15 am - 11:45 am
One-on-One Sponsor Meetings

12:00 pm - 1:00 pm
Lunch

12:00 pm - 6:00 pm
Networking & Recreational Activities

7:00 pm - 8:00 pm
Insurance & Technology's 2012 Elite 8 Awards Cocktail Reception

8:00 pm - 10:30 pm
Insurance & Technology's 2012 Elite 8 Awards Ceremony & Dinner
(sponsored by Tata Consultancy Services)

November 6, 2012

6:30 am - 7:30 am
Breakfast

7:30 am - 8:30 am
Strategic Issues Roundtables
Join with your peers to debate some of the most urgent issues in the insurance industry today. In these informal discussion groups you will share war stories, make contacts, brainstorm and learn from other insurance executives who share your concerns on key strategic and technology issues.

8:30 am - 9:15 am
What's In the Pipeline? Creating the Next Generation of Great Insurance Technology
The days when a vendor could arbitrarily impose proprietary systems and product upgrades on its insurance clients are long past. Today, the priority is on partnership and collaboration. Still, with the shift from internal development to packaged, hosted or outsourced solutions, insurance companies are counting on technology solution providers to offer innovative high-performance systems that can provide a competitive advantage and a strong ROI. What is the vendor community doing to help insurers flourish in this demanding regulatory and economic environment? How are vendor/insurer partnerships evolving? We'll ask some leading insurance tech firms to pull back the curtains on their R&D and provide an exclusive view into what's in their product pipelines.

Update on RFPs – what insurance companies want from their vendors.
New approaches to sourcing and IT partnerships – creating the win-win.
Key technology trends shaping insurance technology.
Players and projects to watch.

Speakers
Stephen Applebaum, Senior Analyst, Aite Group
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Chuck Johnston, Research Director, Insurance, Celent
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Moderator
Fritz Nelson, SVP and Editorial Director, InformationWeek

9:15 am - 10:00 am
Aligned for Success or Sparring Partners? An Elite 8 and Technology Company Point/Counterpoint
With consumerization changing not only the ways in which customers (both consumer and corporate) expect to interact with their insurance carriers, but also the ways in which insurance employees at all levels expect to do their jobs, the role of the IT organization and the ways in which it evaluates technology solutions is changing dramatically. Are the industry's technology solution providers up to the challenge? In this interactive session, 2012 Elite 8 executives face off against executives from some of the insurance technology industry's most innovative companies to address some of the key challenges issues facing the industry, including: