Sunshine State Extends BPO Relationship With CSC

Sunshine State Insurance (Sarasota, Fla.) has signed a six-year extension to its business process outsourcing relationship with CSC (Falls Church, Va.). Under the extension, CSC will support Sunshine State's personal and commercial property business through January 2016 from an upgraded technology platform that automates more of the underwriting process, which the vendor claims will make it easier for agents to conduct business with the company.

CSC's end-to-end processing services continue to support Sunshine State's underwriting, rating, policy issuance and administration, agency point of sale automation, customer service, print and imaging, financial accounting and reporting to bureaus and industry databases, according to the vendor. These services, provided since 2000, contributed to the insurer's growth from a start-up in 2000 to managing more than $110 million in direct written premium in 2009, exemplified through the addition of another line of business and expansion beyond the Florida borders into South Carolina, CSC claims. CSC currently administers the company's property business in Florida and South Carolina on the latest versions of CSC's POINT IN policy administration system and Agency Link, the software automating the front end. Through the extension of the relationship, Sunshine State and CSC are expanding the technology and services for improved risk management and selection, business analytics and advanced Web 2.0 capabilities, according to CSC. Agents can enter data, obtain quotes, underwrite and issue policies online, as well as conduct other functions throughout the policy lifecycle, all in a matter of minutes, the vendor says. "The Agency Link functionality has already been released to our first group of agents, and the response has been phenomenal. Many of them attribute their success to how quickly they can provide answers to their customers," comments John Rogan, president and CEO, Sunshine State. "CSC's BPO services have also enabled Sunshine State to employ a virtual insurer model with a focus on delivering exceptional service. As we expand, CSC's BPO staff and systems can scale to meet our needs."

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio