In order to remain profitable, productive and competitive, insurers have seen the need to develop mobile capabilities to meet rapidly changing customer expectations.
The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.
Aetna Names J.P. Morgan Vet New CISOMay 16, 2013James Routh has joined Aetna as chief information security officer responsible for the overall program around the health insurer's information assets.
As Telecommuting Debate Rages, Aetna Sticks by Big At-Home WorkforceMarch 01, 2013Of the insurer's 35,000 employees, 14,500 do not
have a desk at the home office, a move that the company's top executives, CEO Mark Bertolini and national business chief Joseph Zubretsky, have said helps cut costs in real estate.
Two Health Insurers Make Mobile EnhancementsMarch 06, 2012Aetna has added to its iTriage app, while Blue Cross and Blue Shield of North Carolina has created a mobile version of its website.
Aetna Exploring iPad Solution for Reduced Tobacco UseJanuary 26, 2012The company is working with Columbia University to develop a clinical decision support system that dentists can use to encourage their patients to quit smoking.
What Do ACOs Have to Do With Tech, Anyway?December 02, 2011Insurers' data will be central to developing the ideal accountable care organization as outlined by the healthcare reform bill.
Can You Achieve Better Sales and Service Through Animated Characters? November 18, 2011Stonebridge Life's Encore Dental direct-to-consumer website has increased the conversion rate by double digits through intermediation of animated "interactive assistant" Harvey; Aetna and other insurers have enjoyed similar successes.
Which Insurer Do Customers Trust Most?October 18, 2011The Temkin Group just released the results of its 2011 Trust Ratings, based on a poll of 6,000 U.S. consumers about 143 companies across 12 industries, and readers may be shocked to see an insurer in the number-one spot.
Aetna Names New CTOFebruary 23, 2011Richard Leonard is promoted to the position from head of systems architecture and the company's M&A IT services team.
