Whose Homeowners Claims Experience Rules the Day?April 02, 2012Despite heavy storm losses last year, property claims customer satisfaction increased, according to J.D. Power & Associates, which ranked 19 insurers on satisfaction.
There's ROI in Better Customer ExperienceMarch 04, 2011Customers expect their insurers to offer a quality service experience; I&T's March 16 Virtual Event on customer experience shows how industry leaders do it.
Amica Shares Policy Admin Project Best PracticesApril 19, 2010Amica Mutual executives name business partner involvement as the most critical element of any major IT project, including policy administration replacement or modernization.
Amica Deploys Guidewire ClaimCenterSeptember 17, 2008System handles all new claims for insurer's auto, homeowners, marine and personal excess liability lines of business.
Go With the FlowApril 05, 2006As part of a network redesign in 2003 that involved redeploying its IT infrastructure at colocation facilities in Boston and Dallas for business continuity and disaster recovery purposes, Amica Mutual Insurance Co. ($3.4 billion in assets) wanted to ensure
The State of Spanish Language Content on Insurance Carrier Web sitesMarch 10, 2004Over the past two years the insurance industry has seen a rise in the number of carriers introducing Spanish-language content on their Web offerings, but it's still a challenge to find support for Spanish content on insurance carrier Web sites.
February 11, 2004Claims reporting has become a standard of online service delivery, but less than 5 percent of carriers' auto claims are submitted or initiated online.
ANALYSIS FROM GOMEZ: CARRIERS ACCELERATE INTO SITE ENHANCEMENT FAST LANEOctober 08, 2003Analysis of the Gomez Q3 2003 Internet Carrier Scorecard reveals an increased pace of site enhancements by many carriers, with more to come in the future, which could pose a stiff challenge to Progressive's continued dominance (eight consecutive number-one
