In order to remain profitable, productive and competitive, insurers have seen the need to develop mobile capabilities to meet rapidly changing customer expectations.
The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.
In order to remain profitable, productive and competitive, insurers have seen the need to develop mobile capabilities to meet rapidly changing customer expectations.
As part of his effort to accommodate an IT organization under increasing demand, CIO Mark Clark envisions the creation of an innovation-friendly workspace to foster collaborative work.
Successful agents differentiate themselves by building social media best practices into their regular routine to prospect, connect, and grow their customer base — and reap the rewards of earned loyalty.
What Should Be on the P&C Agenda for 2013March 11, 2013Whether through formal committees or ad hoc work groups, P&C insurers should have these four topics featured prominently on agenda for 2013.
Grading Insurers' Sandy Claims ResponseJanuary 18, 2013The picture of how well or how poorly insurers responded to Hurricane Sandy is complex. While some carriers did outstanding work, others were slow to respond, disappointing the public, agents and brokers. Some carriers' legalistic wrangling about claims ha
Insurance Carriers' Claims Quality Control ConundrumDecember 11, 2012Insurers call upon approximately 250,000 vendors nationwide for claim purposes. Those vendors range from nationally known brands to local mom-and-pop businesses who become, effectively, the face of the insurer. How do carriers know whom to trust?
5 Technology Trends: an Elite 8 CIO ViewOctober 24, 2012Jackson National CIO Mark Clark shares thoughts about the technologies shaping the insurance industry in the near future.
Starr Companies Launches iPad AppJune 19, 2012The app, which describes the company's insurance organization, is designed to express Starr's brand promise and vision.
Insurers Sail Under "Winds of Change"June 15, 2012Even as technology is driving change in the insurance industry more than ever, today's commerce is characterized by the human concerns of consumers, be they end-customers, customer-facing employees or even mobile app developers.
CIO of Mobile Innovator 1st Guard Talks Strategy, Trade-OffsMay 10, 20121st Guard CIO Dan Ribar discusses how the truck insurer's unique customer base has shaped a comprehensive mobile strategy that includes web site, device, content management and the latest enhancements to its TRUCKER1 iPhone app.
New Great-West Life App Lets Members Submit Insurance ClaimsApril 17, 2012The new GroupNet Mobile app provides secure mobile access to personalized coverage information, allows online submission of healthcare claims, and provides the location of the nearest healthcare providers with access to Great-West Life's Provider eC
The End of an Era for AppleOctober 06, 2011Perhaps in hindsight we should've known that the writing was on the wall when Steve Jobs stepped down earlier this month. His passing offers a true opportunity to reflect on a remarkable run.
Insurance Industry Reacts to Jobs' RetirementAugust 25, 2011During his tenure, the former Apple CEO has been credited with revolutionizing technology. We reached out to several industry players for thoughts on how those innovations influenced insurance technology specifically.
Insurers Arm Agents With iPad AppsMay 05, 2011Apple's sleek tablet has changed technology users' expectations forever, and insurance agents and producers increasingly are using their iPads to close the deal.
No Rush for Insurers to Leverage IOS Location DataApril 21, 2011The recent revelation that iOS devices store location data may sound tantalizing at first, but with privacy concerns paramount, carriers shouldn't see an immediate need to access and use it.
Apple Can Learn From PlayBook's Poor ReviewsApril 15, 2011With tablets eating into the PC market, it may be time to treat them as more than just media consumption devices, and enable them with the capabilities to perform standard computing tasks on their own to spur enterprise adoption.
RIM CEOs Decide Best Defense is Good OffenseApril 11, 2011Jim Balsillie and Mike Lazaridis vigorously defended their company to the New York Times, but they can't hide from the challenges it faces in the hyper-competitive enterprise mobile space.
