Insurers Dodge a Bullet on Q1 CatastrophesApril 27, 2012Although insurers’ exposure to costly catastrophes in the first quarter of 2012 was much less severe than what they experienced in the same period a year ago, they are facing new and complicated challenges in areas as diverse as healthcare claims, mo
How to Build a Modern Claims ExperienceApril 02, 2012Claims have become the next battleground for winning and retaining customers, and insurers are exploring new ways to apply people, process and technology to create a superior customer experience.
5 Steps to a Single Customer ViewDecember 20, 2011While there are many benefits to creating a single customer view, several barriers exist in today’s business environment. Insurers need to employ techniques that improve the ability to merge and remove duplicates.
4 Ways to Ruin the Insurance Customer ExperienceDecember 05, 2011Carriers talk a good game about customer experience, yet a great insurance customer experience remains elusive. But there's no need to suffer through trial and error. Here are the four most important mistakes carriers must avoid in order to keep their
Verint Acquires VoviciJuly 21, 2011The latter's enterprise feedback management capabilities will be added to the former's existing customer experience analytics suite.