Insurers Deserve More Credit for InnovationSeptember 14, 2012It's a familiar refrain that insurance companies lag behind other industries when it comes to embracing new technologies. Here's why that's an inaccurate, outdated concept.
Cigna Tech Exec John Defeo Drives Infrastructure TransformationDecember 21, 2011Supporting Cigna's new "individual-centric" business strategy, Defeo's organization's transformation program will reinforce infrastructure supporting customer-facing applications, deploy private cloud technology, reengineer core processes and recast the in
Which Insurer Do Customers Trust Most?October 18, 2011The Temkin Group just released the results of its 2011 Trust Ratings, based on a poll of 6,000 U.S. consumers about 143 companies across 12 industries, and readers may be shocked to see an insurer in the number-one spot.
Insurers' Innovation Talk Is Cheap, CIO SaysSeptember 27, 2011Proven technologies can help insurers entice customers, lower operational costs and develop innovative business processes, but caution tends to win over audacity when it comes to adopting those technologies.
Cigna Rebrands as Individual-CentricSeptember 22, 2011Cigna CIO says that the company's redefined focus on the individual customer will permeate every project the health insurer's IT organization will undertake.
CIGNA CIO: Go Global, Go Deep, Go IndividualJuly 20, 2011Mark Boxer, who took on the CIO role at CIGNA in April 2011, talks to Insurance & Technology about technology's role in supporting the health insurer's information-intensive global strategy emphasizing the individual customer.
Insurance Industry: Healthcare Reform Fails to Address CostsMarch 22, 2010Health insurance carriers praise coverage, lament cost. Distributor association expresses disappointment on cost to small businesses and procedural liberties taken by Congress to pass the Patient Protection and Affordable Care Act.
DALBAR: Insurer EOBs Continue to Confuse Consumers February 25, 2010A small number of innovative health insurers — including Arkansas BlueCross BlueShield, CIGNA, and Humana —'buck the tradition of incomprehensible customer communications, according to the third party evaluator.