In order to remain profitable, productive and competitive, insurers have seen the need to develop mobile capabilities to meet rapidly changing customer expectations.
The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.
Big Data: Creating a More Sustainable System for InsuranceOctober 23, 2012The use of big data and other technologies that can deliver more personalized experiences and also improve care will shape the future of health insurance, says Cigna's Mark Boxer, a 2007 Elite 8 honoree.
We’re All Risk Managers Now: Anticipating Hurricane IsaacAugust 28, 2012Mobile apps, social media and the availability of real-time content give everyone -- from insurance company actuaries to private citizens -- sophisticated capabilities to prepare for natural catastrophes, such as the looming Hurricane Isaac.
HP Offers That Cloud Thing, The Onion ReportsAugust 21, 2012Additional features offered to consumers include crowdsourcing, app, all the Gs, and available capacity up to one thousand.
Insurance Companies Look to Online Retailers as Role ModelsApril 19, 2012The consumerization of technology has changed how consumers interact with businesses, and online retailers have led the way in providing the kinds of real-time, personalized transactions that customers have come to expect. Insurers can learn from the retai
3 Keys to Turning the Potential Pain of Consumerization Into PleasureApril 19, 2012Consumer adoption of mobile, social media and other new technologies requires insurance CIOs to recast their technology architectures and reassert their strategic role. I&T offers three keys to turning consumerization into a competitive advantage.
Successful Claims Strategies Must Address New Customer Attitudes and ExpectationsApril 17, 2012Winning and retaining policyholders often comes down to providing a superior claims experience. But meeting consumers' changing needs and expectations requires insurers to reinvent the claims operation, says Accenture's Michael Costonis.
Embracing Technology Consumerization to Improve the Customer ExperienceApril 13, 2012The convenience, ease-of-use and personalization that come with the consumerization of the ways policyholders, prospects, distributors and partners interact with insurance carriers are examples of a winning service experience.
3 Bring-Your-Own-Device SecretsApril 11, 2012If you're having trouble letting go and allowing workers to use their own personal mobile devices to perform enterprise functions, perhaps these hidden BYOD benefits will help convince you.
Technology Consumerization Reshapes Distribution for Insurers and AgentsFebruary 10, 2012As technology consumerization increasingly influences the tools that insurance agents use and the ways in which they interact with insurance companies, multichannel distribution models are becoming increasingly complex, says editor-in-chief Kathy Burger.
Insurance Industry Reacts to Jobs' RetirementAugust 25, 2011During his tenure, the former Apple CEO has been credited with revolutionizing technology. We reached out to several industry players for thoughts on how those innovations influenced insurance technology specifically.
