In order to remain profitable, productive and competitive, insurers have seen the need to develop mobile capabilities to meet rapidly changing customer expectations.

The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.

Peter Settel, CIO of Homesite Insurance, says that HTML5 is making insurers think hard about whether a native app or mobile website experience is best for their mobile initiatives.

Gary Shaw, Deloitte's new insurance industry lead, talks about major market forces that the consulting firm's clients face.

James Routh has joined Aetna as chief information security officer responsible for the overall program around the health insurer's information assets.

Gary Shaw, Deloitte's new insurance industry lead, talks about major market forces that the consulting firm's clients face.

The carrier has found that small business owners' demands for self-service are similar to those of personal auto customers.

Driverless cars are closer to reality than you think. Here are some impacts they might have on the insurance industry.