GEICO Adds Interactive Voice to Mobile App May 02, 2013The insurer is using the Nuance platform for interactive voice response. The Top 5 Insurers for Customer Experience March 18, 2013According to customer experience analyst Bruce Temkin's research, insurers rank seventh out of 19 industries in overall customer satisfaction. Beyond Price: Reaching, Engaging and Retaining Insurance Customers February 14, 2013Even in auto insurance, the impact of price-driven insurance buyers can be overestimated, according to a McKinsey survey. Ovum emphasizes the important of knowing the customer and crafting a satisfactory experience. 5 Insurance Ads That Score This NFL Season January 25, 2013Insurance is a heavily advertised product, and professional football is notorious for its commercial breaks. Those two factors combine for some inescapable insurance commercials. Gamification an Outlet for Itchy Mobile Development Organizations October 19, 2012Insurers are putting out mobile games with astonishing regularity. There must be a good reason, right? GEICO Names New VP of Claims June 04, 2012Rick Hoagland began as a telephone claims representative. Next-Gen Mobile Strategies Become Table Stakes Quickly May 22, 2012It only takes a short time for insurers and vendors to ramp up mobile capabilities to match competition. GEICO Launches Mobile Quoting for Motorcycle Insurance May 18, 2012Optimized for iOS, Android, and Windows Phone 7, policies can be purchased through a mobile web site. More Auto Insurance Buyers Want to Close Policies Online: J.D. Power May 04, 2012The company's 2012 U.S. Insurance Shopping Study finds that when people shop for a new carrier, the ability to buy a final policy online is a big differentiator. Image Gallery: What Works in Online Quoting? April 18, 2012The user experience experts at Corporate Insight offer five ways to generate a customer-friendly online insurance quote and evaluate six carriers' websites based on the consultancy's top best practices. Insurers Have an Opportunity to Differentiate Through Greater Transparency December 13, 2011Individual carriers can benefit by better explaining their comparative advantage, and the whole industry will gain from better explanation of how insurance works. GEICO Puts Customer Portal on Facebook October 25, 2011The functionality is similar to that which is available on a mobile application or standard Web portal. The Best Insurance iPad Apps September 12, 2011Take a look at iPad apps from GEICO, Progressive, Humana, USAA, State Farm, Zurich, John Hancock and Aflac . GEICO Launches Social Media Platform for Military Personnel July 05, 2011HomeFront can be accessed via the web or an Android app. GEICO Brings GloveBox to BlackBerry December 14, 2010Following its release last week on Microsoft's Windows Phone 7, the auto carrier's flagship mobile app is now available on all major smartphone platforms. GEICO Releases Windows Phone 7 App December 08, 2010The GloveBox app for auto policyholder services is already available for iOS and Android. GEICO Names SVP and CIO September 16, 2010Greg Kalinsky, who took the job over officially Sept. 13, had been VP of the company's west coast operations. Geico Expands Glove Box App to Android, iPad August 17, 2010The iPad version is redesigned to take advantage of the tablet's larger screen. Geico Adds Two Execs to IT Department June 25, 2010Steve Ostrosky and Steve Smith were named assistant vice presidents in Geico’s IT division. Direct Auto Writers Top Traditional in Online Experience: Forrester June 21, 2010Though auto insurers haven't been in the game as long as some other financial services firms, online-first companies like Progressive and Geico have effectively implemented best practices, a Forrester study says.