We’re All Risk Managers Now: Anticipating Hurricane IsaacAugust 28, 2012Mobile apps, social media and the availability of real-time content give everyone -- from insurance company actuaries to private citizens -- sophisticated capabilities to prepare for natural catastrophes, such as the looming Hurricane Isaac.
There's ROI in Better Customer ExperienceMarch 04, 2011Customers expect their insurers to offer a quality service experience; I&T's March 16 Virtual Event on customer experience shows how industry leaders do it.
TowerGroup: Know Your CustomersApril 05, 2006For insurance companies looking to capitalize on customer-centric product development, knowledge of consumers' needs and behaviors is key.
Third-Party Support: I&T Talks to Securian FinancialApril 05, 2006In an effort to expand its customer-centric portfolio of products, St. Paul, Minn.-based Securian Financial Group ($26 billion in total assets) turned to Woodland Hills, Calif.-based third-party administrator LifeCare Assurance Company for help developing
Customer-Focused Technology: Where’s the Return?August 24, 2005Based on the results of a number of recent, unrelated research studies, it appears that the business community -- including insurance companies -- finally is going beyond the rhetoric about providing quality and tailored customer service.
Generation of Change May 13, 2005Although the business climate supposedly is improving, the tough times for CEOs show few signs of going away.