Sandy's Aftermath: Dispatches from Hoboken, New JerseyNovember 05, 2012Sandy's Aftermath: ispatches from Hoboken, New Jersey; reflections on community, loss, and the possible role of the insurance and banking industries.
We’re All Risk Managers Now: Anticipating Hurricane IsaacAugust 28, 2012Mobile apps, social media and the availability of real-time content give everyone -- from insurance company actuaries to private citizens -- sophisticated capabilities to prepare for natural catastrophes, such as the looming Hurricane Isaac.
There's ROI in Better Customer ExperienceMarch 04, 2011Customers expect their insurers to offer a quality service experience; I&T's March 16 Virtual Event on customer experience shows how industry leaders do it.
Integro Deploys Q.Know to Support Paperless OfficeJune 07, 2006Customizable information management systems enable users to file, manage and share companywide electronic information using the Microsoft Outlook platform familiar to executives.
TowerGroup: Know Your CustomersApril 05, 2006For insurance companies looking to capitalize on customer-centric product development, knowledge of consumers' needs and behaviors is key.
Third-Party Support: I&T Talks to Securian FinancialApril 05, 2006In an effort to expand its customer-centric portfolio of products, St. Paul, Minn.-based Securian Financial Group ($26 billion in total assets) turned to Woodland Hills, Calif.-based third-party administrator LifeCare Assurance Company for help developing
Customer-Focused Technology: Where’s the Return?August 24, 2005Based on the results of a number of recent, unrelated research studies, it appears that the business community -- including insurance companies -- finally is going beyond the rhetoric about providing quality and tailored customer service.
Electronic Medical Records and Claims Management: Perfect Together?February 23, 2005I usually am skeptical when the government proposes something it asserts will make my life better. However, when it comes to the recent enthusiasm for adoption of electronic medical records (EMRs), I might be persuaded.
Claims: Electronic Medical Records and Claims Management: Perfect Together?February 23, 2005I usually am skeptical when the government proposes something it asserts will make my life better. However, when it comes to the recent enthusiasm for adoption of electronic medical records (EMRs), I might be persuaded.
